I recently got Xbox live but it's the silver plan not the gold membership but it automa...

GetHuman1255410's customer service issue with Xbox from October 2018

16 views | 37492 similar | 0 following
Help with my Xbox issue
First: share to improve GetHuman1255410's odds
Strength in numbers! Companies respond better when others are watching.
Try having Xbox call you again?
Always use the GetHuman Phone to call Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1255410's own words
I recently got Xbox live but it's the silver plan not the gold membership but it automatically converted my offline account into an Xbox live account I have a Xbox *** by the way is they're anyway I can get rid off Xbox live and convert my profile back to an offline profile without losing all my progress and saved games and achievements I racked up during the time it was an offline profile by the way since I've done the Xbox live silver plan when I play a game it won't let save my game manually the option to save it manually is completely gone but is they're anyway to cancel my Microsoft account and cancel Xbox live without delete my once offline profile because I want to keep it and not start all over from scratch

GetHuman1255410 did not yet indicate what Xbox should do to make this right.

How GetHuman1255410 fixed the problem

We are waiting for GetHuman1255410 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1255410 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1255410
Oct 3rd, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 37492 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman1255410 started working on this issue
Oct 3rd, 2018 8:11pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies