I recently got Xbox live but it's the silver plan not the gold membership but it automa...

GetHuman1255410's customer service issue with Xbox from October 2018

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The issue in GetHuman1255410's own words
I recently got Xbox live but it's the silver plan not the gold membership but it automatically converted my offline account into an Xbox live account I have a Xbox *** by the way is they're anyway I can get rid off Xbox live and convert my profile back to an offline profile without losing all my progress and saved games and achievements I racked up during the time it was an offline profile by the way since I've done the Xbox live silver plan when I play a game it won't let save my game manually the option to save it manually is completely gone but is they're anyway to cancel my Microsoft account and cancel Xbox live without delete my once offline profile because I want to keep it and not start all over from scratch
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Customer service issue
Reported by GetHuman1255410
Oct 3rd, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 10 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman1255410 started working on this issue
Oct 3rd, 2018 8:11pm