I was paying monthly for Xbox gold since ****. In August ****, I purchased a yearly car...

GetHuman-rchmndfl's customer service issue with Xbox from September 2018

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The issue in GetHuman-rchmndfl's own words
I was paying monthly for Xbox gold since ****. In August ****, I purchased a yearly card and activated it. My subscription ended August ****. I activated the card online before it was time for the monthly draft . I called and spoke to an Oriental woman about why a payment was made when I had a free year and took out PayPal as a payment method. I gave her the email address and she told me it was wrong when I wrote it down while I set it up with one of your representatives. Another payment went through my account this month and instead of the free year I had, it was replaced with monthly payments again and I want to know where did my free year go and who changed my account when no one has access to it but Xbox and myself. I spent **.** * tax for that card and I am pissed that you are stealing my money. No one has access to my account because I live alone. Furthermore, you need better options on your answering machine because it ***** that you can't get through to a live person even if it is a ** minute wait, the answering machine hangs up on you if you don't want a link to go on the internet.
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Customer service issue
Reported by GetHuman-rchmndfl
Sep 21st, 2018 - 6 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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GetHuman-rchmndfl started working on this issue
Sep 21st, 2018 10:27am