I bought an Xbox live membership on *********. I played online games such as Fortnite...

GetHuman-best_s's customer service issue with Xbox from September 2018

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The issue in GetHuman-best_s's own words
I bought an Xbox live membership on *********. I played online games such as Fortnite, nhl ** and call of duty. I try to log onto my Xbox live account and it says that I need to buy Xbox live??? How is that possible, when I just did * days ago? I check my emails and notice I received an email saying I cancelled my Xbox live account and that the **.**$ has been refunded into my bank account. *. I never, EVER, cancelled my account, why would I when I just bought Xbox live two days before. *. I never even got the **.**$ put back into my account. I am very disappointed, I have been playing Xbox products for over ** years and have never had a problem like this. Can someone help me please to get this resolved it would be greatly appreciated. Very frustrated I can no longer play Xbox live because my account got cancelled without my authorization. Thank you. **Justin.
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Customer service issue
Reported by GetHuman-best_s
Sep 19th, 2018 - 6 mons ago
I have an issue with Xbox too
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GetHuman-best_s started working on this issue
Sep 19th, 2018 9:34pm