I bought an Xbox live membership on *********. I played online games such as Fortnite...

GetHuman-best_s's customer service issue with Xbox from September 2018

2 views
 | 
31398 similar
 | 
0 following
Help with my Xbox issue
First: share to improve GetHuman-best_s's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-best_s to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-best_s may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman-best_s's own words
I bought an Xbox live membership on *********. I played online games such as Fortnite, nhl ** and call of duty. I try to log onto my Xbox live account and it says that I need to buy Xbox live??? How is that possible, when I just did * days ago? I check my emails and notice I received an email saying I cancelled my Xbox live account and that the **.**$ has been refunded into my bank account. *. I never, EVER, cancelled my account, why would I when I just bought Xbox live two days before. *. I never even got the **.**$ put back into my account. I am very disappointed, I have been playing Xbox products for over ** years and have never had a problem like this. Can someone help me please to get this resolved it would be greatly appreciated. Very frustrated I can no longer play Xbox live because my account got cancelled without my authorization. Thank you. **Justin.
GetHuman-best_s did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-best_s fixed the problem
We are waiting for GetHuman-best_s to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Xbox email you?
This email address isn't valid
Follow this issue
See how GetHuman-best_s fixes it.
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman-best_s
Sep 19th, 2018 - 6 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 31398 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-best_s started working on this issue
Sep 19th, 2018 9:34pm