I have been paying for my schysphrienic sons xbox one subscription. account name is U...

GetHuman-dougreur's customer service issue with Xbox from September 2018

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The issue in GetHuman-dougreur's own words
I have been paying for my schysphrienic sons xbox one subscription. account name is Unsungparrot*** and email is *****@***.com. a few months ago he started charging games to the account as I found out later the credit card is attached to his account. I canceled my card in a hope to have this problem dealt with. however I now found out that your company still accepts charges from this canceled card and carry them forward to my new card. i would like you to remove my cards from this account so he cannot charge on it. i can be reached at either ***-***-**** or emailed at *****@***.com. my credit card company has put a depute to Microsoft for these charges as i cannot seam to be able to contact your company to discuss my concern. thank you

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Xbox

Customer service issue
Reported by GetHuman-dougreur
Sep 17th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 30448 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-dougreur started working on this issue
Sep 17th, 2018 7:05pm
GetHuman-dougreur indicated the issue is not fixed yet.
Sep 18th, 2018 8:49pm