on ******** I seen charges on my debit card for digital items I did not buy. I called X...
GetHuman1142350's customer service issue with Xbox from September 2018
7 views | 28980 similar | 0 following
Help with my Xbox issue
First: share to improve GetHuman1142350's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1142350 to get a Xbox rep on the line!
Always use the GetHuman Phone to call Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1142350 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman1142350's own words
on ******** I seen charges on my debit card for digital items I did not buy. I called Xbox customer service and I spoke to a Debbie and was told to do a password change and place a passkey on my xbox after I did this she stated she would refund me the $ **.** back to my card with in * business days.*Called back on ******** and spoke to a Juan and he said he sees the returns but if it a day or * for it to post in my bank.*Looked today ********* and to my surprise and horror I see the refunds from Microsoft but then right after I see the withdrawals again!!! I phone my bank and they inform me that yes they did get the withdrawals but that Microsoft that same day almost immediately charged it again. So essentially I was charged twice and refunded once! I called Xbox and they said it is the banks fault. *I call my bank and they are now doing an investigation and debuting the charges So what should have taken *-* business will take over ** just to see a credit that my bank is going to do!!!
GetHuman1142350 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman1142350 fixed the problem
We are waiting for GetHuman1142350 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.