on ******** I seen charges on my debit card for digital items I did not buy. I called X...

GetHuman1142350's customer service issue with Xbox from September 2018

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The issue in GetHuman1142350's own words
on ******** I seen charges on my debit card for digital items I did not buy. I called Xbox customer service and I spoke to a Debbie and was told to do a password change and place a passkey on my xbox after I did this she stated she would refund me the $ **.** back to my card with in * business days.*Called back on ******** and spoke to a Juan and he said he sees the returns but if it a day or * for it to post in my bank.*Looked today ********* and to my surprise and horror I see the refunds from Microsoft but then right after I see the withdrawals again!!! I phone my bank and they inform me that yes they did get the withdrawals but that Microsoft that same day almost immediately charged it again. So essentially I was charged twice and refunded once! I called Xbox and they said it is the banks fault. *I call my bank and they are now doing an investigation and debuting the charges So what should have taken *-* business will take over ** just to see a credit that my bank is going to do!!!

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Xbox

Customer service issue
Reported by GetHuman1142350
Sep 14th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 28980 others
0 customers following this

Timeline

GetHuman1142350 started working on this issue
Sep 14th, 2018 1:59pm