I believe there is an issue with my graphics card. It works as normal when my pc is und...

GetHuman-maxfewt's Technical support issue with XFX from July 2020

Help with my XFX issue
First: share to improve GetHuman-maxfewt's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-maxfewt may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-maxfewt's own words
I believe there is an issue with my graphics card. It works as normal when my pc is under a light load. However, when opening a almost any game it works for a few minutes, before my computer seemingly crashes. I lose all video output. And the fans on the graphics card turn to full. This lasts until I turn the pc off, which I can do from the on off switch on the pc. (I do not have to turn off the power supply unit).**I have tried looking online for the fix, but all fixes I have found require me to disassemble the item, which I have NOT done as this will void any warranty I may have.**I purchased the item from amazon UK in March ****. Do you know how I can fix this issue? Or if it cannot be fixed, am I covered by any warranty and if so to what extent.*Can I get a replacement? Or a repair? **I am intending on doing a ** hour gaming livestream for charity on the *st of August and would be very happy is this issue is resolved before then.*Thank you**Max

GetHuman-maxfewt did not yet indicate what XFX should do to make this right.

How GetHuman-maxfewt fixed the problem

We are waiting for GetHuman-maxfewt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get XFX's attention and get better help faster. Tap below to get started.
Having XFX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Technical support issue
Reported by GetHuman-maxfewt
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 57 others
0 customers following this


GetHuman-maxfewt started working on this issue
Jul 10th, 2020 10:28pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers