the channel was locked - change channels - I couldn't view other channel*s

GetHuman-suechel's customer service issue with XFINITY Mobile from April 2018

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The issue and preferred resolution, in GetHuman-suechel's own words:
change channels ... the channel was locked
I couldn't view other channel*s
to know how to resolve this
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XFINITY Mobile

Vizeo TV * remote
Customer service issue
Reported by GetHuman-suechel
Apr 16th, 2018 - 3 mons ago
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GetHuman-suechel started working on this issue
Apr 16th 9:31pm