Order confirmation *********, Apple MacBook Air **.*" Dual-Core Intel i*Laptop, purchas...

GetHuman1396852's customer service issue with Woot from October 2018

Help with my Woot issue
The issue in GetHuman1396852's own words
Order confirmation *********, Apple MacBook Air **.*" Dual-Core Intel i*Laptop, purchased *******.**Since the date it arrived, this computer has shown to be defective. I am a professional writer, and I cannot tolerate wasted time due to machine failure. Some of the problems include (a) requiring up to six attempts to highlight a section of text, (b) the screen going dark for no reason, then coming back on, happening about once or twice per hour, (c) the text or pictures onscreen moving to the right for no reason, or "jittering" uncontolably, or scrolling up an entire page. None of this can be controlled or prevented. I am trying to complete several stories to meet a deadline, and would appreciate a prompt resolution to this problem. I need to return this computer in exchange for one that works properly and is in equally good external condition as this one. Or I will accept a full refund.

GetHuman1396852 did not yet indicate what Woot should do to make this right.

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Woot

Customer service issue
Reported by GetHuman1396852
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 152 others
0 customers following this
Items needed
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Timeline

GetHuman1396852 started working on this issue
Oct 23rd, 2018 2:38pm
GetHuman1396852 confirmed the issue is fixed. Hooray!
Oct 23rd, 2018 8:31pm
GetHuman1396852 confirmed the issue is fixed. Hooray!
Oct 24th, 2018 1:36pm

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