Woot Customer FAQ

We apologize for the inconvenience you've experienced with your order. If you received an item that wasn't what you ordered, typically there are options to address such issues. While return policies may vary, you should check the specific terms regarding incorrect items received. This type of situation might qualify for an exception under the returns policy. Please refer to the detailed return policy provided on the page you’re viewing for more guidance.

We're sorry to hear that you want to cancel your order. However, due to our fast processing times, Woot cannot cancel an order once it has been placed. If you don't want the item, you will have to return it once it arrives. Remember, unfortunately, Woot does not cover shipping costs for returns unless the item is damaged or defective. For more details, check the Terms and Conditions on Woot's website.

We're sorry to hear that your product arrived damaged. You can request a refund or replacement by logging into your Woot account, going to the "Stuff You Bought" page, and clicking on the "I need support" button next to the relevant order. Follow the prompts to submit your request. Please, remember to include as much detail as possible about the issue, so we can assist you promptly.

We're sorry to hear about the mix-up. Unfortunately, Woot doesn't have a phone line to call for customer service. However, Woot's dedicated customer service team is ready to help resolve your issue. Please reach out to them by logging into your account and going to the 'Support' section where you can write them about the issue. They will get back to you as soon as possible to assist with your return. Be sure to provide as much detail about the situation in your message for quicker resolution.

Unfortunately, Woot does not offer overnight shipping. All orders are shipped via standard delivery, which can take 3-8 business days. This is due to their business model, where items are prepped for shipping after sales events close, which allows them to offer their products at a lower cost. Once the item ships, you will receive a tracking number to monitor your package's progress. Please refer to your account for updates on delivery.