I was cutting frozen macaroni with my Wolfgang Puck knife using my hand to press throug...
GetHuman817584's customer service issue with Wolfgang Puck from June 2018
Help with my Wolfgang Puck issue
The issue in GetHuman817584's own words
I was cutting frozen macaroni with my Wolfgang Puck knife using my hand to press through the macaroni. When I was finished I notice a big piece of the blade was missing and another part on the blade had a large crack. Very disappointed that the knife failed. I would like a replacemen for the broken knife. I’m reluctant to use my remaining knifes for anything other than butter.
GetHuman817584 did not yet indicate what Wolfgang Puck should do to make this right.
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How GetHuman817584 fixed the problem
I received the following weak answer from WP customer service. “Unfortunately crack handles and or broken blades are not covered under warranty. Please note that what can cause this to occur in time is placing the knives in the dishwasher, dropping, or using the knives on frozen foods, veggies or fruits.”. They did offer a discount on a replacement knife. I won’t purchase another WP knife.
Please help with my Wolfgang Puck issue
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