I was cutting frozen macaroni with my Wolfgang Puck knife using my hand to press throug...

GetHuman817584's customer service issue with Wolfgang Puck from June 2018

Help with my Wolfgang Puck issue
I was cutting frozen macaroni with my Wolfgang Puck knife using my hand to press through the macaroni. When I was finished I notice a big piece of the blade was missing and another part on the blade had a large crack. Very disappointed that the knife failed. I would like a replacemen for the broken knife. I’m reluctant to use my remaining knifes for anything other than butter.
I trust that Wolfgang Puck will make this right and come up with a resolution that is fair.
Help with my Wolfgang Puck issue
How GetHuman817584 fixed the problem:
I received the following weak answer from WP customer service. “Unfortunately crack handles and or broken blades are not covered under warranty. Please note that what can cause this to occur in time is placing the knives in the dishwasher, dropping, or using the knives on frozen foods, veggies or fruits.”. They did offer a discount on a replacement knife. I won’t purchase another WP knife.
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Wolfgang Puck

Customer service issue
Reported by GetHuman817584
Jun 25th, 2018 - 2 mons ago
I have an issue with Wolfgang Puck too
Fixed
GetHuman817584 shared how to fix
Seen by 5 customers so far
Similar issue to 14 others
0 customers following this
Items needed
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Timeline
GetHuman817584 started working on this issue
Jun 25th 11:15am
GetHuman817584 confirmed the issue is fixed. Hooray!
Jun 28th 10:44am
GetHuman817584 confirmed the issue is fixed. Hooray!
Jun 29th 4:50pm