Wizz Air Customer Service Issues

My flight with Wizzair was cancelled because of COVID-19 restrictions. I requested to have the refund transferred to my bank account. It has been over 30 days, the timeframe stated in the submission prompt, but the money has not been processed. The amount has been deducted from my Wizzair account, but there is no record of it being transferred. I am unable to contact them to inquire about the status or what steps to take next.

I have a proposal for a new travel route that could benefit many people. Currently, there is no direct connection between Newcastle upon Tyne in the UK and Athens in Greece. This direct route would serve the large number of Greek students studying in Newcastle and facilitate business travel between companies in both cities. The convenience of a direct route would save time and money for parents, students, and businesses. Additionally, I also suggest a new route from Athens, Greece to Banja Luka. These new routes could greatly improve travel options for many individuals. Thank you for considering these suggestions. Sincerely, G. Allen

I will be traveling from Budapest to Paris on the 18th of December. I have read that Hungary is classified as an orange country by France, which means I must undergo an antigenic COVID test upon arrival in France. It is stated that being fully vaccinated with the Johnson & Johnson vaccine requires 28 days post-vaccination to meet the requirements. However, on the 18th, I will only be 24 days post-vaccination, just 4 days shy of meeting this requirement. I am uncertain if I will need to quarantine upon arrival in France or if I will only need to take the antigen test. Thank you for your assistance.

I will be flying from London UK to Varna, Bulgaria on December 26, [redacted]. The Wizz Air booking website indicates that I need a COVID double vaccine certificate and a PCR test to enter without isolation, as was required when I last traveled on November 24, [redacted]. However, the information on gov.uk and Bulgarian websites states that starting from December 1, [redacted], either a COVID double vaccine certificate, a PCR test taken 72 hours before entry, or proof of COVID recovery within [redacted] days will be accepted for entry. As a UK citizen, I am confused about which specific requirements apply for my flight from Luton to Varna. I kindly request that Wizz Air provides clarification on the current guidelines.

Dear Mr./Ms., I hope this message finds you well! I have a question about baggage that I would appreciate some assistance with. I previously bought a 10kg bag and it seems like I will exceed the weight limit. I have already paid £50 for the 10kg bag. The only choice I am given is to purchase an additional 20kg bag, but that is more weight than I require since my total bag weight will only be around 13kg. I believe it wouldn't be fair for me to pay £70 in total for a 13kg bag. It would be ideal to have the option of an extra 10kg bag. Please inform me about the available solutions as soon as possible. Thank you, Alexandra K.

Hello, I am requesting assistance regarding a recent email I received from WizzAir about a [redacted]% Wizz credit processed due to a flight change. The email mentions the option to have the credit refunded to my original payment card. However, when trying to complete the Wizz Conversion Request form online, after entering the booking confirmation number, an error message appears stating "Logged in user must be owner," and the SEND button is disabled. Despite being the owner and logged into my account, I am unable to submit the request. Additionally, my Wizz account does not reflect the credit mentioned in the email. I have attempted to contact customer service via Live Chat, phone, and email, but have encountered issues with each method. Any guidance on how to successfully request a refund of the Wizz credit to my original payment card would be greatly appreciated. Sincerely, F. Adamson

Hello, I'm reaching out because, unfortunately, due to the current circumstances with COVID-19, we had to cancel our New Year's Eve party, resulting in us needing to change the dates of five flights with Wizz Air. I was hoping for guidance on how to proceed with rescheduling to a future date, as it is uncertain at this point. Below are the details of the passengers and their flight information: Passengers: - Stiliyan Vasilev - Tereza Genkova - Nasko Iliev - Zlatimira Iliev - Miroslav Iliev Flight number: W64 [redacted] Thank you, Melvin D.

Due to the Covid-19 restrictions mandated by the government, we are requesting the cancellation of our flight booking (Confirmation Code: NIMW2X) and a refund or a voucher for the same amount. We understand the challenges posed by the current epidemiological conditions and are hopeful for a favorable outcome to our request. Best regards, Alfonso P. Silvana I.

Hello, I've already checked in for my return flight from Kosice to London Luton. Due to a family emergency, I must change the date on my return ticket. My current return flight is scheduled for 2/1/[redacted], but I need to cancel that check-in and reschedule it for 17/1/[redacted]. The flight code for my booking is SDVE3J, and I have a Flexi ticket. I appreciate your assistance. Thank you. Best regards, Beata Hudakova

Hello, I hope you are well. I made a reservation for a flight with WizzAir from Venice to Odessa on the 5th of January with booking reference CDVRSJ. Sadly, Italy has recently changed the entry conditions for Ukrainian citizens. Beginning on the 16th of December, Ukrainian travelers will not be allowed to enter Italy for travel purposes. Please view the official document for more information: [link to official document]. Regrettably, we do not have any alternative but to cancel our flight. This trip was supposed to be our initial travel experience in Italy, but unfortunately, circumstances have not been favorable. Is there a possibility of receiving a refund for our flight reservation? Thank you.

Update: I recently contacted the information center using a number provided to me. The manager has canceled my booking and previous purchase. Within 10 working days, they should return the money to my Wizz Air balance, allowing me to use it within a year for another flight. Hello, My scheduled flight is tomorrow, but it was canceled yesterday due to the political situation in my country, Kazakhstan. I opted to reschedule my trip for one week later based on the conditions provided by Wizz Air, including canceling my original flight. I believed there would be no additional charge for the change, but I was mistaken as they are now requesting payment. I am facing difficulties in canceling the rescheduled flight and unclear on how to receive a refund for the previously canceled flight and apply it toward the rescheduled one without extra charges.

Subject: Request for Compensation and Alternative Solution for Wizz Air Flight W67731 Dear Wizz Air Flight Company, I am writing to request compensation and inquire about alternative solutions as a passenger with booking reference MG8Y8Q on flight W67731 from Skopje to Basel scheduled for 08.01.[redacted] at 06:20. Unfortunately, I was unable to board the flight due to health reasons (tested positive for COVID-19). Consequently, I was unable to utilize my tickets and had to purchase new ones. Despite attempting to reschedule at the airport, my request was declined, prompting me to reach out to you directly. I kindly ask if it would be feasible to receive a partial refund or explore other options for resolving this situation. Thank you for your understanding and assistance. Best regards, A. Petrovska

Regarding Booking ID [redacted] with lastminute/flight number W62888/PNR M9NHQI. To whom it may concern, On September 23rd, we were notified by lastminute about a schedule change for our flight on December 17th from Cologne to Vienna (W62888), resulting in a five-hour difference in Vienna. We were given the option to accept the new flight times or receive a refund. We promptly requested a refund for the changed flight nearly four months ago. Despite contacting lastminute multiple times, they advised us that the process could take up to three months and directed us to you for further assistance. We kindly ask for a prompt refund to the following bank account: Account Holder: M. Keutgens Bank Institution: Sparda-Bank Südwest IBAN: DE14 5[redacted] 0[redacted] 00 Thank you in advance. Best regards, M. Keutgens

Hi, I am having trouble with the WIZZ credit conversion, and my profile does not show the [redacted]% WIZZ credit yet. When attempting the conversion, it prompts that the owner must be logged in, which is me. Regards, Carina

Dear Sir/Madam, I am writing to inform you that I have recently canceled my booking (CY1WUV) and have come to realize that there was a misunderstanding regarding the cancellation process. Initially, when faced with unexpected circumstances, I had two options in mind: changing the dates or canceling the booking altogether. Please refer to the attached screenshots for your reference. Based on the information provided, I understood that changing my flights to the selected dates would incur a flight change fee of [redacted] ILS or a cancellation fee of [redacted] ILS. The wording stating "to be refunded to Wizz account" led me to believe that this amount would be reimbursed to my Wizz bank account. I assumed that the next step in the process would involve a payment of [redacted] ILS to proceed with the cancellation. However, it was not specified that I would be charged a cancellation fee of [redacted] ILS per flight, as I was informed by the customer support team over the phone. This means that the actual cancellation fee amounts to [redacted] ILS, a breakdown that was not provided to me during the cancellation process. Additionally, this being my first time booking a flight with Wizz Air, I have never encountered this situation before. Typically, I would incur a penalty for the cancellation fee and receive a voucher for the initial payment amount. It was never my intention to cancel the booking under these terms. Had I been aware that only [redacted] ILS out of the [redacted] ILS would be refunded to me, I would have certainly opted for changing the flight dates instead. The lack of detailed fee information led to misinformation on my part. I hope you understand my predicament and will assist me in resolving this matter. I am looking forward to your prompt response. Kind regards, Ortal E.

Wizz mi ha annullato 2 voli e addebitato il [redacted]% del credito tramite punti sul mio conto. Sto cercando di richiedere il rimborso in denaro seguendo la procedura, ma dopo aver inserito tutti i dati richiesti, ottengo un messaggio di errore: "Wizz credit conversion unable to create claim". Ho bisogno dei miei soldi per prenotare un altro volo e non mi interessa il loro sistema di punti. Mi potete dare un consiglio su come procedere? Grazie.

Hello, I recently booked three flights with your airline and just learned about the mandatory mask policy in place for crew and passengers. I am seeking clarification on whether this policy is still effective and if there are any plans to remove it by April [redacted]. How do you handle individuals who choose not to wear masks citing the right to breathe freely? Additionally, could you provide information on the specific law requiring masks on planes and the legal basis for airlines to refuse travel based on non-compliance? I would appreciate a prompt response to consider my options. I maintain my right to travel without restrictions, as there is no conclusive evidence of virus isolation, PCR test accuracy, or COVID-19 vaccine efficacy. I insist on giving my informed consent for any medical procedures or treatments. Thank you for addressing my concerns.

Good afternoon, I am encountering an issue since my last flight and I am hopeful that you can assist. I had purchased a 10kg luggage for 20 euros for my flight, but found it to be too small. I tried to upgrade online to a 20kg luggage by making several attempts with different cards, but all failed. Upon reaching the airport 3 hours prior to the flight, we explained the situation to the check-in staff who advised that we could purchase a 20kg luggage there. He assured us we could request a refund for the 10kg luggage we bought earlier with the receipts. After contacting customer service, they mentioned that this service is non-refundable. Now, I am confused as to why a Wizz Air employee provided misinformation, and why we are being disregarded when addressing this with customer service. I would not have bought the extra 10kg if I knew it would end up costing 80 euros. Attached are the invoices for our purchases. I am hopeful for a response with helpful solutions.

Subject: London Luton to Skopje Flight Delay - Compensation Request Hello, I am writing to express my disappointment regarding the delay of my recent flight from London Luton to Skopje. Due to the 42-minute delay, I missed out on a planned trip through the Balkans with my friends. Consequently, I had to stay in Skopje for a week, missing out on the tour and incurring additional expenses for extended hotel stays. I kindly request compensation for the inconveniences caused. Even a small refund or coverage of some expenses would be greatly appreciated. I understand that flight delays can happen unintentionally, but I hope the airline can consider the impact it had on my plans and finances. I trust that the airline will take my situation into consideration and offer me some form of compensation for the troubles I faced. Thank you for your attention to this matter. Best regards, Halim Beqiri

My mother-in-law is struggling to walk long distances and has a flight booked with your airline in April. I'm wondering if it's possible to arrange for a buggy or other assistance from Check-In to the Gate. I have already spent a lot of time searching online and making calls without success, so I'm hoping for direct assistance with this matter. Thank you. You can reach me at [redacted] [redacted] [redacted] during work hours or [redacted] [redacted] [redacted] after 5 pm. Thank you, Debby for Maria V.