I had a flight booked with Wizz on Sept ** from Milan, Italy to Podgorica, Montenegro a...

GetHuman-stacybac's customer service issue with Wizz Air from November 2018

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The issue in GetHuman-stacybac's own words
I had a flight booked with Wizz on Sept ** from Milan, Italy to Podgorica, Montenegro at ***pm. Flight number ****, confirmation code QDQ*MD. *I had arrived in Milan from Rome * hours prior to the scheduled Wizz flight and upon disembarking my previous flight from Rome (which was with a different airline), was guided by airport officials towards connecting flights. I explained that my connection was with Wizz and not the same airline and was still guided toward connecting flights. I then came across passport control, where the officer on duty asked for my boarding pass for the Wizz flight out of Milan. When I explained that I had been trying to check in online for days leading up to the flight, including that same day while at the Milan airport, he looked at my passport and informed me that it was ok but that once I got to my gate, I should let officials there know that I was unable to check in and get my boarding pass and that they would be able to do it there at the gate. *The gate for my Wizz flight **** was not posted until approximately ***pm, at which point I rushed to the gate to inform officials that I didn't have my boarding pass and was unable to check in online. I even had a screenshot of the page on my phone where I tried to check in from the Wizz app but was unsuccessful. The officials stated that I would not be able to check in there at the gate (despite my telling them that I was guided here by the passport official), and that I would be unable to get onto the flight.*I was extremely disappointed in this since I'd had ample time to exit the airport and re-enter and check in at the counter, but was instead sent towards connecting flights. On top of this, the Wizz app and website seemed to not be working as I was unable to check in there as well.*Furthermore, the officer at passport control guided me towards the gate and said I would be fine getting onto the flight despite not having the boarding pass at the time. And lastly, the officials at the gate who denied my getting on the flight when I showed confirmation of having purchased it and evidence that the website and app was not allowing me to check in.*Having missed the flight and wasting an entire half a day in the airport, I was understandably upset and very disappointed in the airline's handling of the situation.*I rushed to the counter where there was no airline representative present in time to assist me.*I then went to the travel assistance counter to try to get on a later flight, but there were none until the evening after which would have been too late for me. I would have also had to pay full price for that last minute flight.*I ended up having to take a train from Milan back to Rome (from where I had just flown), then a flight from Rome into Dubrovnik, Croatia, where my friend who I was supposed to meet the day before in Podgorica, Montenegro drove * hours to meet me. I had lost * days between all the travelling, and quite a lot of money.*I have since returned home from the rest of my Euro trip and am finally able to contact you guys to see what can be done.*At the very least, I would expect a full refund of the Wizz flight from Milan to Montenegro. The cost of the train from Milan to Rome, the bus from the train station to airport in Rome, the flight from Rome to Dubrovnik (which was not a part of my trip) all left me out of pocket, and the wasted time to make all of this happen had a major effect on my planned vacation. *Kindly advise what can be done about this.*Regards,*Stacy Bachan

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Wizz Air

Customer service issue
Reported by GetHuman-stacybac
Nov 14th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 1501 others
0 customers following this
Items needed
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Timeline

GetHuman-stacybac started working on this issue
Nov 14th, 2018 2:25am
GetHuman-stacybac indicated the issue is not fixed yet.
Nov 14th, 2018 3:02pm

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