Hello,*My name is Constantin Florin Erhan, I have made a booking for a flight back and...

GetHuman-bunacoca's customer service issue with Wizz Air from October 2018

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The issue in GetHuman-bunacoca's own words
Hello,*My name is Constantin Florin Erhan, I have made a booking for a flight back and forth from bologna to Suceava, the dates were ** Dec **** and return ** Jan ****, I payd for the whole ticket and seats.*After a couple of weeks you emailed me about a change in the dates from ** Dec to ** Dec and from ** Jan to ** Jan, it was specified in the email that the change is free of charge and I just need to confirm it and select again the seats. I did the confirmation and I selected the seats, I had to pay * euros for one of the seats that was at the window when it was specified in the email that it was free of charge. But the * euros are not the problem, after selection I made the * euro payment and I got another ** euros payment request that I don't understand. *The code of the flight is N*KS*M gently ask you to let me know what the payment is about, and why you charge me on a change that you did. Thank you in advance.*Kind regards, *Florin.

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Wizz Air

Customer service issue
Reported by GetHuman-bunacoca
Oct 15th, 2018 - 4 years ago
Seen by 23 customers so far
Similar issue to 1219 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman-bunacoca started working on this issue
Oct 15th, 2018 6:58am
GetHuman-bunacoca indicated the issue is not fixed yet.
Oct 16th, 2018 9:26am

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