My bank states you have my money for the laptop i ordered but your site says they will...

GetHuman-penneyca's customer service issue with from December 2018

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The issue in GetHuman-penneyca's own words
My bank states you have my money for the laptop i ordered but your site says they will not process it or let me contact support until i give you a copy of the bar scan on my drivers license. Really ??? I was also never given the shipping option and did not notice you automatically gave me the slow shipping that will not arrive until after christmas. Really ??? You have my money now expedite my order please!!!! Candy Siefert. Penneycandy**@gmail. *** *** ****
Please expedite my order. You already have my money.
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Customer service issue
Reported by GetHuman-penneyca
Dec 5th, 2018 - a mon ago
I have an issue with too
Seen by 7 customers so far
Similar issue to 27857 others
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GetHuman-penneyca started working on this issue
Dec 5th, 2018 11:03am
GetHuman-penneyca indicated the issue is not fixed yet.
Dec 5th, 2018 11:06am