Windstream Customer FAQ

We're sorry to hear about your situation. A bare wire after an installation isn't ideal. Please be careful and avoid touching or approaching it. Our technician team is trained to not leave exposed wires after installation. This could be overlooked or caused by environmental factors after they left. Either way, we strongly recommend having a professional technician come out and take a look to ensure your safety and proper service functionality.

Windstream is compatible with a wide variety of landline telephones. You are not restricted to a specific brand or model. Therefore, you can use any landline telephone of your choice with your Windstream service. Just ensure that it is a touchtone phone, as rotary and pulse phones may not be compatible with modern verbal command systems that Windstream uses.

We apologize for the inconvenience this unburied cable might have caused. Ideally, Windstream takes the necessary steps to bury cables properly for both safety and aesthetic. Sometimes cables may not be immediately buried due to weather conditions or needing permissions. It should, however, be buried shortly after being installed. If your cable is still not buried, it would be best to report the issue to Windstream directly since they are responsible for cable management.