We waited four and a half months almost for internet and they kept saying it would be t...

GetHuman819469's customer service issue with Windstream from June 2018

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Help with my Windstream issue
Before contacting them, items GetHuman819469 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
GetHuman819469's next move: have a Windstream rep call.
Always use the GetHuman Phone tocall Windstream. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue and preferred resolution, in GetHuman819469's own words:
We waited four and a half months almost for internet and they kept saying it would be this day and that day, we were sick of it so my wife called a loyalty person and she was told that they are putting money on our account to go towards our bill? So when will that be?
I trust that Windstream will make this right and come up with a resolution that is fair.
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Windstream

Customer service issue
Reported by GetHuman819469
Jun 25th, 2018 - 2 mons ago
I have an issue with Windstream too
Not resolved
Seen by 3 customers so far
Similar issue to 266 others
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Timeline
GetHuman819469 started working on this issue
Jun 25th 7:20pm
GetHuman819469 shared this issue with your circles on Google+
Jun 25th 7:20pm