We have been virtually w*o an oven since March **. We have had * shutdowns*lockouts af...

GetHuman-mcass's customer service issue with Whirlpool from June 2018

Help with my Whirlpool issue
The issue in GetHuman-mcass's own words
We have been virtually w*o an oven since March **. We have had * shutdowns*lockouts after self cleaning, now I find to be a chronic KA problem. We had the same shutdown on oven **. Product Ex change is to buy it back and remove this unreliable and dangerous (potential glass)ASAP. No call as promised. My first call was to be transferred to Product Exchange. The call was dropped. I have tried ** times to get help after that. The "Whirlpool Customer Experience" that cheerily greets me CANNOT TAKE MY CALL !!!!!
GetHuman-mcass did not yet indicate what Whirlpool should do to make this right.
I have an issue with Whirlpool too
How GetHuman-mcass fixed the problem
Told them to give me a full refund and come get this out of my house
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Whirlpool

Customer service issue
Reported by GetHuman-mcass
Jun 4th, 2018 - 5 mons ago
I have an issue with Whirlpool too
Fixed
GetHuman-mcass shared how to fix
Seen by 5 customers so far
Similar issue to 105 others
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Timeline
GetHuman-mcass started working on this issue
Jun 4th 3:32pm
GetHuman-mcass confirmed the issue is fixed. Hooray!
Jun 7th 4:34pm