WhatsApp Customer Service Issues

Archive 58

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #58. It includes a selection of 20 issue(s) reported May 30, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Team, I agree to adhere to all of WhatsApp's terms and policies. However, there seems to have been a misunderstanding. I have been sharing important and useful educational messages on WhatsApp. Unfortunately, some individuals have mistakenly flagged or reported my account, resulting in its ban. I kindly request that WhatsApp lift the ban on my account. This is my official WhatsApp number, and its suspension has created significant difficulties as my friends, family, and clients are unable to contact me. I hope for your understanding and prompt assistance. My WhatsApp number is [redacted]. Thank you.
Reported by GetHuman-malikasf on Monday, May 30, 2022 6:57 PM
My accounts on Facebook, Instagram, and WhatsApp Web were hacked by malware. Although I managed to recover my Instagram account, my Facebook and WhatsApp remain banned. I have adhered to the guidelines, even formatting my PC to regain access. My main concern is my WhatsApp number, which I have used for over 10 years and is essential for my college groups as I am graduating this semester. I urgently need the information in those groups. Despite reaching out to WhatsApp support, I have only received automated responses. Please assist me in lifting the bans on my accounts. Thank you. WhatsApp and Facebook Number: +[redacted]68.
Reported by GetHuman-sengulbe on Tuesday, June 7, 2022 7:16 PM
I have been using the phone number ([redacted]) for several years, linked to my WhatsApp account. After losing my phone, I reinstalled WhatsApp on my new device. However, I encountered an issue when attempting to receive the validation code as WhatsApp does not support VOIP numbers like mine. I upgraded my Textfree number expecting to resolve this issue, but WhatsApp is still unable to deliver the code. Due to this upgrade being solely for WhatsApp access, can I retrieve my chat history from WhatsApp? Best regards, P. J. [redacted]
Reported by GetHuman7544216 on Thursday, June 16, 2022 7:33 PM
Hello, I use WhatsApp and always adhere to their rules diligently. However, I am puzzled as to why my account has been banned without any explanation. This is very frustrating for me as my account is vital for connecting with my friends, family, and business contacts. The ban happened suddenly, and I received no prior notice from WhatsApp. As a responsible user, I am disheartened by this ban. I sincerely hope that WhatsApp will address this matter promptly and provide a satisfactory resolution. I kindly request WhatsApp's assistance in resolving the account ban and reinstating my access. My WhatsApp contact number is: (+66) 88+[redacted].
Reported by GetHuman-xiaoya on Monday, June 20, 2022 2:30 PM
Hello, my name is Aurrex, and I am seeking assistance with recovering my WhatsApp account. Recently, I lost the SIM card that was linked to my WhatsApp account, which had been in use for a long time. Everything was functioning normally until I received a message asking me to verify my WhatsApp account a few days ago. My SIM card provider deactivated the card and reassigned the number to a new user, causing all my messages, work-related conversations, and group chats to be accessed by the new owner. After contacting the new user, they agreed to help me recover my account but then suddenly stopped responding to my calls and eventually blocked me for unknown reasons. At this point, all I need is to regain access to my WhatsApp account as it contains crucial messages, contacts, and important documents that I need.
Reported by GetHuman-aurrexm on Wednesday, June 22, 2022 11:18 AM
Support Information: Debug Info: Unregistered Device ID: 0 Description: 2.22.13.76 Version: 2.22.13.76 App: com.whatsapp.w4b MD Enabled: False Has MD Companion: False Location: US Language: Spanish Context: Blocked +[redacted]5 Carrier: Internet Power Manufacturer: Xiaomi Model: [redacted]TL Useragent: WhatsApp/2.22.13.76 SMBA/11 Device/Xiaomi-[redacted]TL CPU ABI: arm64-v8a OS: 11 Socket Connection: DN Radio MCC-MNC: [redacted]-17 SIM MCC-MNC: [redacted]-17 Free Space Built-In: 71.34 GB Free Space Removable: Mounted FAQ Results Returned: 10 FAQ Results Read: 0 SMB Count: 0 ENT Count: 0 Target: Release Product: spes_global Device: spes Build: RKQ1.[redacted].[redacted] test-keys Board: spes Kernel: Unknown Release Unknown Version Connection: M.O.B.I.L.E. (L.T.E.) Device ISO8601: [redacted]-06-28 19:21:12.[redacted] Phone Type: G.S.M. Network Type: U.N.K.N.O.W.N. Missing Permissions: List of permissions Architecture: Aarch64 Diagnostic Codes: List of diagnostic codes Sim: Null 5 Network Metered: [redacted]:True Network Restricted: [redacted]:False AutoConf Status: Null Data Roaming: False Tel Roaming: False ABprops Hash State: Unregistered Serverprops Hash State: Unregistered Video Transcode: Supported ANID: F8FC9A65-3F4A-4E78-B8DD-500600D5CEC1 XP Migrated: No Screen Reader: False Fingerprint Eligible: True Last Local Backup Time: Never Google Account Added: False Groups Media Visibility: Default Individual Media Visibility: Default In Scoped Mode: True Has Unexpected .Nomedia: False Is Tablet: False Is Foldable: False
Reported by GetHuman-maxibaut on Wednesday, June 29, 2022 12:24 AM
I believe there must have been a misunderstanding. I have not engaged in any wrongful behavior. Unfortunately, individuals have sent me threatening messages indicating they wished harm upon me, prompting me to block them. Consequently, they have also blocked me. I assure you, I use WhatsApp for work purposes to communicate with my customers. I kindly request for my account to be unblocked as there is no valid reason for its current status. Upon reviewing my account, you will find no inappropriate conduct. Please rectify this situation promptly as I rely on WhatsApp to carry out my duties. My contact number is +[redacted][redacted].
Reported by GetHuman-elinoybr on Saturday, July 9, 2022 9:31 AM
I believe there has been a misunderstanding. Recently, I have been receiving death threats from unknown individuals and in response, I blocked them. However, as a professional who uses WhatsApp to communicate with my clients, it is crucial for me to have access to my account. There is no legitimate reason for my account to be blocked as there is nothing inappropriate on it. I kindly request that you review my account and consider unblocking it promptly. My phone number is +[redacted][redacted]. I assure you that I have not violated any guidelines and I am eager to resume my work using WhatsApp. Thank you for your attention to this matter.
Reported by GetHuman-elinoybr on Saturday, July 9, 2022 9:35 AM
Hello, I am reaching out to request the release of the block on my WhatsApp account. It was flagged as having violations, but I have not engaged in any such behavior. WhatsApp is an essential tool for my work, allowing me to communicate with customers. Unfortunately, there are individuals who are trying to undermine my business, and I fear they may be involved in this situation. I urgently need this block lifted as it is severely impacting my ability to work effectively. Your assistance in resolving this matter is greatly appreciated. Thank you for helping me.
Reported by GetHuman-oritit on Saturday, July 9, 2022 10:18 AM
I've been unexpectedly blocked by WhatsApp, but I assure you I haven't engaged in any inappropriate behavior. I received serious threats and wished harm, so I blocked those individuals out of concern for my safety. I rely on WhatsApp for my work to communicate with customers, so it's crucial I have access reinstated promptly. You can examine my account activity and see no wrongdoing. Please reactivate my account at your earliest convenience. My contact number is +[redacted][redacted]. I'm eager to resume work and reconnect with my family through the app.
Reported by GetHuman-elinoybr on Saturday, July 9, 2022 11:33 AM
I was recently blocked on WhatsApp despite not violating any rules. I have unfortunately received death threats from certain individuals who wished harm upon me. In response, I blocked them and was subsequently blocked myself. I work with WhatsApp to communicate with my customers, and it is vital that I have access to my account. There is no valid reason for my account to be blocked as I have not engaged in any inappropriate behavior. I urge you to review my account thoroughly to confirm this. Being able to use WhatsApp is crucial for my work, and I kindly request that my account be unblocked promptly. My contact number is +[redacted][redacted]. I trust that upon reviewing my account, you will see that I have done nothing wrong and will reinstate my access. Thank you for your assistance in resolving this matter so I can reconnect with my family and resume my work responsibilities.
Reported by GetHuman-elinoybr on Saturday, July 9, 2022 11:36 AM
Hello, I am reaching out to request the release of the block on my WhatsApp account. It was flagged as violating terms, but I have not engaged in any such activity. WhatsApp is essential for my work as I communicate with clients through the platform. Certain individuals are attempting to hinder my success, and I believe they are behind this issue. I urgently require the block to be lifted as it is negatively affecting my professional responsibilities. Your assistance in resolving this matter would be greatly appreciated. You can reach me at +[redacted]57. Thank you.
Reported by GetHuman7617329 on Saturday, July 9, 2022 1:47 PM
I believe my account on WhatsApp was blocked unjustly. I have encountered disturbing death threats from other users, prompting me to block them for my safety. However, I plead for my account to be unblocked as I rely on it for work as a customer service representative. You can review my account to confirm that I have not violated any terms. Please restore my access as soon as possible because I urgently need to communicate for work. My contact number is +[redacted][redacted]. I assure you, I have not engaged in any harmful behavior on the platform. Reinstating my account would allow me to connect with both work and family. Thank you for your assistance in this matter.
Reported by GetHuman7618678 on Saturday, July 9, 2022 10:31 PM
I recently got blocked on WhatsApp, but I believe it was done mistakenly. Some individuals sent me threatening messages and I blocked them. As a professional who uses WhatsApp for work, I need my account unblocked promptly. I have always maintained a clean record on my account. My phone number is: +[redacted][redacted]. Please look into this issue urgently as I rely on WhatsApp for work. Thank you for your assistance.
Reported by GetHuman7618678 on Saturday, July 9, 2022 10:33 PM
I have been blocked on WhatsApp even though I haven't done anything wrong. I received death threats and wishes for my own death, so I blocked those individuals. Unfortunately, they also blocked me in return. I use WhatsApp for work to communicate with my customers, and it is crucial for me to access my account. There is no valid reason for my account to be blocked as there is nothing inappropriate on it. I urgently need my account unblocked to continue my work tasks. My contact number is +[redacted][redacted]. I kindly request for prompt assistance to resolve this issue so I can reconnect with my family and resume my work responsibilities. Your help in this matter is greatly appreciated.
Reported by GetHuman7618678 on Saturday, July 9, 2022 10:34 PM
Hello, I am Oriol. I have a case open with you, but I am messaging again to further explain and reach a mutually beneficial solution. Previously, I mentioned my ban from the platform due to my phone being taken without consent. It wasn't a theft; individuals I interact with daily took my phone. Apparently, they added a profile photo to a group lacking one, triggering a message on the app: "This account does not have permission to use WhatsApp". After regaining control, I clicked "REQUEST REVIEW", but now it only shows “This account cannot use WhatsApp” with an option to “REGISTER NEW NUMBER”. Reviewing the service conditions linked, I believe I haven't violated any. I value privacy, having responsibly used WhatsApp for over a decade. I must recover vital info saved on the account as I mainly use the app for work, connecting with family, and sharing media in a compliant manner. I am requesting a review of my isolated incident and the chance to continue using the platform without data loss. Thank you for your attention. Sincerely, Oriol Contact Details: - Phone: +34 [redacted]23 - Phone Model: Samsung Galaxy S20
Reported by GetHuman-oriollr on Thursday, July 14, 2022 11:48 AM
I was banned from using WhatsApp for no reason, and I would like it fixed immediately. I subscribed to **** on my GOtv account, but my GOtv did not show the subscription. My WhatsApp business number has been banned, please assist me in removing the ban. My WhatsApp *********** number has been hacked, please help me through this difficult time. I mistakenly deleted my WhatsApp and would like to recover it with all my details. The start time on my device is off by ** am every day. Hello, my WhatsApp business number has been banned. Kindly unban my number as I did not violate any rules. My WhatsApp ************* is not working and I am facing issues with verification codes. My WhatsApp account was banned, please help me get it unbanned so I can resume chatting. I am not receiving the WhatsApp OTP.
Reported by GetHuman7636529 on Saturday, July 16, 2022 11:49 AM
I have two cell phones. Unfortunately, one of them got wet and is no longer working. This phone had all my WhatsApp contacts, including important ones like overseas doctors. I'm wondering if it's possible to log into my WhatsApp account on a new phone and have all my contacts restored without needing to add them again. I understand that I need to contact WhatsApp to deactivate the account, but I'm unsure if it can be reactivated. The second phone was a track phone, which allows changing phone numbers. The old phone number associated with WhatsApp is not the same as the last one used before it got destroyed. I just need to know if it's possible to access and reactivate my old WhatsApp account on a different phone. Thank you.
Reported by GetHuman7658817 on Saturday, July 23, 2022 11:32 AM
There have been several attempts to steal my WhatsApp account. Today, I was no longer able to log in, and when I tried, the message "account banned" appeared. I'm unsure about what happened. I'm concerned that my account might have been stolen and used for fraudulent activities outside of WhatsApp's terms. Recently, my phone's antivirus alerted me about malware. Now that my account is banned, I'm unsure how to proceed. I want to restore my account and retrieve the photos, documents, and chats it contained, especially since I used it for work where I managed work groups.
Reported by GetHuman7664785 on Monday, July 25, 2022 8:58 PM
Hello, I recently encountered an issue with my WhatsApp account. I received a suspicious message from an unknown person asking for a 6-digit SMS code, which I provided without realizing it was a scam. As a result, my account got hacked, and two people in my contact list received the same fraudulent message. I have tried uninstalling and reinstalling WhatsApp, as well as re-verifying my account, but I keep getting an error message saying I've entered the 6-digit code incorrectly too many times. I am currently locked out of my account and unsure of how to regain access. Any suggestions on how to recover my account would be greatly appreciated. Thank you. Ashley
Reported by GetHuman7675032 on Friday, July 29, 2022 9:44 AM

Help me with my WhatsApp issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!