My calling number is being used by someone else as his WhatsApp number.**Some days back...

GetHuman3206657's customer service issue with WhatsApp from July 2019

Help with my WhatsApp issue
The issue in GetHuman3206657's own words
My calling number is being used by someone else as his WhatsApp number.**Some days back I have taken a sim card from JIO. They have given me mobile number (say ***-**********). I am using it for calling purpose. One of my contacts found this number on WhatsApp and sent me some important message. As this number is being used by a different person for his WhatsApp, my important message thus is delivered to a stranger. This way, whatsapp messaging becomes insecured.*That stranger would have registered his WhatsApp account on a smartphone using this number (being used in a different phone) and later surrendered * discontinued using the sim*mobile number **********. But whatsapp is still being used in absence of the sim card. Later, this number is issued to me by the mobile company.**THIS POSSIBILITY OF USING A SURRENDERED NUMBER (LATER CAN BE OTHERS CALLING NUMBER) AS WHATSAPP MASSAGING * CALLING NEEDS TO BE STOPPED *& RESOLVED.*I FEEL, THIS CAN BE STOPPED * RESOLVED WITH THIS MODIFICATION : WHATSAPP CAN ONLY BE USED IF WHATSAPP NUMBER SIM CARD IS INSERTED IN THE SMARTPHONE SIM SLOT OF WHATSAPP USER. OTHER WAYS, IF ANY, CAN BE EXPLORED. IF ALREADY AVAILABLE, MAY PLEASE BE INTIMATED.*IT'S VERY IMPORTANT!**Thanks.*S. Dutta.

GetHuman3206657 did not yet indicate what WhatsApp should do to make this right.

How GetHuman3206657 fixed the problem
I have opened another WhatsApp account using my new calling number. Because, the sim card is with me, OTP is received by me only while updating * regenerating the account in my name.**But, I think this is not the correct solution. There should be a foolproof system so that Whatsapp account holder cannot use a mobile number that is held with a different person.**However, after buying a new mobile connection - everyone should check whether any whatsapp contact is available on it or not. If found that some one else is using the number for his whatsapp chats * calls, that should be immediately updated.*If Whatsapp is not required to be used further, the newly created* updated whatsapp account can be deleted.
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Customer service issue
Reported by GetHuman3206657
Jul 7th, 2019 - 4 years ago
GetHuman3206657 shared how to fix
Seen by 21 customers so far
Similar issue to 70161 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
WhatsApp Version Type
Device Used


GetHuman3206657 started working on this issue
Jul 7th, 2019 5:44am
GetHuman3206657 confirmed the issue is fixed. Hooray!
Jul 7th, 2019 2:30pm
GetHuman3206657 confirmed the issue is fixed. Hooray!
Jul 7th, 2019 2:34pm

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