Hi,** **I am a Whatsapp user who would like to restore his chats. I have the Whatsapp d...

GetHuman-asad_mem's customer service issue with WhatsApp from February 2019

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The issue in GetHuman-asad_mem's own words
Hi,** **I am a Whatsapp user who would like to restore his chats. I have the Whatsapp database file saved on my laptop called msgstore.db.crypt**, I would like my Whatsapp on my phone to load up the chats saved from that file.** **I am now using a new phone which is a Samsung Galaxy A* (****), when I download Whatsapp it prompts me to backup from a Google Drive Backup which is not what I want, I would like to copy that file which is stored locally on my PC and get WhatsApp to restore the chats using the file stored on my laptop.** **I have attempted to copy the file onto my phone but the app simply cannot restore from that file, is it possible to restore my WhatsApp chats from this type of file?** **Your help will be very much appreciated.** **Thank You**Asad
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Customer service issue
Reported by GetHuman-asad_mem
Feb 27th, 2019 - 3 mons ago
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Feb 27th 7:07pm