WhatsApp Customer Service Issues

My name is Maharashtra, and my WhatsApp phone number is # [redacted]. I engaged in a lengthy chat regarding legal and business matters with Mr. Saabir on September 3rd, [redacted]. This conversation spanned over 20 hours and multiple pages. Unfortunately, there seems to have been a glitch on your website, causing the chat to disappear from my account without my deletion. This conversation holds significant importance, especially regarding legal matters. Despite my attempts, I have been unsuccessful in retrieving the chat. I am aware that copies of chats are stored on your servers even if deleted. I want to emphasize that I did not intentionally delete this conversation. The business issue at hand is impacting my customers, and I urgently need to retrieve the document. I have faith in WhatsApp and even recommend it to my customers. I look forward to your assistance in recovering this crucial conversation. Thank you for addressing this matter promptly.

Dear Team, I have been unable to access my WhatsApp (+92-[redacted]) for the past four days. I previously sent an email apologizing if I unintentionally violated WhatsApp's policies. I suspect my account may have been misused through phishing, leading to the ban. Could you please clarify the duration of the ban? This number is crucial to me as it is widely shared with my family and colleagues, making it difficult to stay connected without WhatsApp. I kindly request the ban to be lifted or at least provide an estimated timeline for its removal. Rest assured, I will adhere to WhatsApp's terms and conditions diligently in the future. Thank you for your assistance. Best regards, Bilal Tariq

Subject: WhatsApp Account Ban Inquiry Dear Customer Support, I have been a loyal WhatsApp user for the past two years. Recently, I changed my phone number during a visit to the United States. I updated my new number on WhatsApp and have been using it without issues until today. Unexpectedly, I received a notification stating that my number has been banned from using WhatsApp. This news has come as a shock since I have been an active user with no previous violations. I kindly request your urgent assistance to resolve this matter and reinstate my WhatsApp account. The majority of my personal and business communications rely on this platform. The banned WhatsApp account number is: +[redacted]4 I look forward to your prompt response. Thank you, Abraham, CEO and Founder of Liberians Education Consultancy

Hi Team, We are currently engaging in the Indian business market using WhatsApp. Regrettably, our number has been banned from the platform. We kindly request your assistance in resolving this matter to enable us to continue sharing company documents and related information seamlessly. Request #[redacted][redacted] This issue is significantly impacting our company's productivity, so your prompt attention is highly appreciated. Support Information: Debug Info: unregistered Version: 2.18.[redacted] App: com.whatsapp Location: United Kingdom Language: English Context: blocked +[redacted]65 Carrier: Vodafone IN Manufacturer: Xiaomi Model: Redmi 4A OS: 7.1.2 Device: rolex Free Space Built-In: 2.21 GB Free Space Removable: 2.21 GB SMB Count: [redacted] Ent Count: 1 Device Kernel: 3.18.31-perf-g9f3facd Connection: Wi-Fi Phone Type: GSM Network Type: EDGE Architecture: aarch64 Kind regards, Hemanth +91 [redacted] Legal made easy - India's No.1 Professional Service on Facebook, Twitter, LinkedIn, YouTube. Please consider the environment before printing this email.

Hello, I am Rami A. Almakki and I am concerned that my WhatsApp phone number, +[redacted](54)[redacted], has been hacked. Unauthorized messages and spams have been sent from my account. This has been occurring for 3-4 days now. I have been advised to reach out for assistance to resolve this issue and regain access to my account. I would like to know the process to recover my account and prevent the hacker from accessing my number again. I appreciate your support and efforts in securing my account and maintaining a safe WhatsApp community. For further verification or questions, please contact me at: +[redacted] (54) [redacted] +[redacted] (50) [redacted] [redacted] Thank you for your help. Best regards, Rami

Dear Sir, Yesterday, I discovered that my phone number, +[redacted], was banned on WhatsApp. I'm a civil engineer at UltraTech Cement, where I established a group to share technical knowledge and skills with fellow engineers and contractors. I use WhatsApp solely for professional purposes, not for mass communication. I urge you to promptly investigate and lift the ban on my personal number, which I've been using since [redacted]. Please understand that my number is not involved in spam activities. Your assistance in resolving this matter swiftly is greatly appreciated. Sincerely, Viral J Sanchania Technical Engineer UltraTech Cement Ltd

Since last night, my WhatsApp has been acting up, and I even received a message from WhatsApp about it. The issue persisted until midnight when my device also started malfunctioning. Today, I visited the local Samsung service center, where they formatted my device. Now, I can't access my WhatsApp account linked to mobile number [redacted], and most of my contacts related to WhatsApp are missing. My active email addresses are as follows: [redacted], [redacted], and [redacted] I need assistance to restore my WhatsApp account and all my contacts, as I was using it successfully just yesterday.

I am currently in Austria on official military duty. The local agents provided me with this phone number for communication during my stay. However, I mistakenly tried to verify it on my phone before changing the SIM cards. Now, I am required to wait for 48 hours. This delay is critical as this number is essential for communication with my subordinates and relevant parties, who mainly use WhatsApp. I urgently need to resolve this issue as it has already been 45 hours. I cannot obtain another number as this one has already been shared with relevant individuals. I seek assistance to remove the timer or verify my number via a call. Should I involve the Austrian embassy to contact WhatsApp HQ in Menlo Park, California? This problem is significantly impacting communications for a military intelligence officer on official duty. Your prompt action is requested. Sr-Lt(Colonel) Siva.M.C Singapore Armed Forces ID: S[redacted]C

Hello, I am a recent graduate who encountered an issue. Today, on 12-25-[redacted] at 7:14 pm, I received a call from an unknown person at [redacted]4. They claimed to have mistakenly sent a code to my mobile number, [redacted]3, and requested me to resend it. Despite explaining that I was driving and would check later, the individual persisted, asking me to read out the code from my message box. Regrettably, I complied. Upon stopping my car to review the message, I discovered it was a WhatsApp verification code that I had shared mistakenly. Consequently, when I checked WhatsApp, I found a notification stating it was no longer on my device, as the person had taken control by using the code. I removed WhatsApp from my device, but it now requests a two-step pin, which the person set up. I am concerned about the potential misuse of my personal data and identity. Kindly investigate this matter promptly to help me regain access to my WhatsApp account. Thank you for your assistance.

My name is Rochell Aranha. I have been using WhatsApp on my Indian number for over three years until yesterday. My contact number is +91-[redacted]. I arrived in the United States in August [redacted] and began using an international number for calls and texts. Even so, I continued to use WhatsApp on my Indian number. Unfortunately, I accidentally deleted a chat and need to retrieve a backup. Following the instructions in the chat settings, I uninstalled and reinstalled WhatsApp. However, I am now being prompted for a verification code that is sent to my Indian number, which has been inactive for over a year and is permanently deactivated. There are important messages on my WhatsApp on the Indian number. I kindly request assistance in reactivating WhatsApp on my Indian number immediately. You can reach me at my USA number [redacted]1 or email me at [redacted] I appreciate your prompt attention to this matter. Kind regards, Rochell Aranha

I am experiencing a serious issue with WhatsApp that I need assistance with. On 22.11.[redacted], I sent a text message to my son in Germany containing a photo. To my surprise, at 23:36 that evening, the next morning, this message and photo appeared on my Facebook page. A lady in Germany, who is not listed as a "friend" on my Facebook, saw this and was concerned. She contacted a work colleague who knows my son and reported it to him, providing a screenshot of the post. Since my Facebook page is restricted to "friends only," I am confused how this unauthorized viewer was able to see and share my photo. When I tried to verify this on my Facebook page, the post was not visible. Before I take legal action, I am reaching out to WhatsApp to explain how this privacy breach occurred. Facebook addressed my concern with a data policy statement but did not address the core issue. I am giving WhatsApp two days to provide a satisfactory response before escalating this concern. Thank you, Yvonne Harvey.

There are many instances when I read incoming messages but don't have time to respond immediately. As a result, I sometimes forget to reply later on because the conversation is marked read. It would be helpful to have an option to mark a conversation as unread like in emails, allowing us to see it as a reminder. Another useful feature could be a timed reminder with alarms and snooze options to prompt responses. Adding these features would greatly enhance communication efficiency. Thank you.

This afternoon, I previously mentioned my issue with transferring WhatsApp data from my old Samsung Galaxy Note4 to the new Samsung Galaxy Note9. The Note9 came as a Christmas gift with a new service provider, Verizon, while the Note4 was with MetroPCS. I'm stuck and haven't received assistance with this transfer despite using the same number on both devices. Any advice from the developers of this fantastic Social Media App would be appreciated. It's a shame it was sold to Facebook.

Hello, I am seeking assistance for a concerning situation regarding my WhatsApp account. An unauthorized individual gained access to my account and has started making unwanted changes, including altering my profile picture and status. This individual is now threatening to send abusive messages to my contacts. I provided my mobile number on a website as instructed by this person, which resulted in them hijacking my account. I have shared a screenshot of my mobile details and IMEI number for reference. To prevent further misuse of my account, I kindly request help in securing it and keeping this individual from causing any harm. Your prompt attention to this matter would be greatly appreciated. Thank you, M.K.

I have some important messages that have gone missing, causing me a big loss. I rely on WhatsApp for my business and it's crucial for me. If my number is not allowed to use WhatsApp, it will be a total loss for me. Please consider reactivating my WhatsApp number +[redacted]86. Thank you for understanding.

I attempted to switch phones with my wife. She previously used WhatsApp on an iPhone with the number +[redacted]90, while I used it on an Android phone with the number +[redacted]26. After swapping SIM cards and changing numbers, I encountered an issue. While I managed to switch to her number on my Android, I couldn't change her number to mine on the iPhone. I uninstalled and reinstalled WhatsApp on her iPhone, but activating it prompts for the last used number. Despite trying both my number and her original number, it remains unresolved. I suspect an error in entering +[redacted]26 on the iPhone. Seeking help to regain access to the WhatsApp account associated with +[redacted]90, registered under the name 'Danika'.

I believe my WhatsApp account has been compromised. Yesterday, I got a message from a friend on WhatsApp requesting a favor. Unaware that my friend's account had been hacked, I inquired about the favor. The person asked me to send an SMS, which I did, and then my account prompted for verification with a 6-digit code. Unfortunately, I struggled to receive the verification SMS despite waiting for hours. After finally verifying my account today, I was asked for a two-step verification code that I couldn't recall setting up. When attempting to reset it, no email was received. This situation is causing me inconvenience as WhatsApp is my primary means of communication. I urgently seek assistance in resolving this matter.

Dear Sir, I believe my WhatsApp number [redacted] was hacked yesterday around 3 o'clock. I received a call from the number 05[redacted]9 informing me that I won a lottery at Lulu Hypermarket for 2 lakh dirhams. I explained that I haven't made any purchases at Lulu Hypermarket and questioned how I won this lottery. The caller insisted I was a lucky winner for the new year and asked for my WhatsApp number. Naively, I shared it, and soon after, I received a message with two sets of 6-digit numbers. The caller requested these numbers, claiming it was for verification. Subsequently, I received multiple calls with verification codes and instructions to go to Lulu Hypermarket to claim my money. Unfortunately, my WhatsApp is now not working properly due to this incident, and I humbly request your assistance in resetting my WhatsApp number +[redacted]45 as I currently reside in the UAE. Thank you.

Hello, my phone number, +6[redacted], has been banned. I kindly request for it to be reinstated. Hello, my name is Jacky and I want to thank you sincerely for your response and help. I am grateful for pointing out my mistake. I deeply regret engaging in activities that violate the terms and conditions. I have thoroughly reviewed and understood the terms of service. This is genuinely my first and only offense. I assure you and WhatsApp that I will not repeat this mistake. I humbly ask for your forgiveness and leniency. I earnestly hope that WhatsApp will consider granting me the opportunity to restore my number. Regaining access to my WhatsApp is crucial as I have important personal and work-related data linked to it. Changing my number is not an option due to its significance. I have been unable to contact my family all day, causing them distress. I appeal to WhatsApp to reconsider my situation and offer me a second chance. I deeply regret my actions and sincerely apologize for any inconvenience caused. I humbly seek your assistance in resolving this matter. Please consider showing me leniency in this regard. 😔😔😔😢😭

Dear Sir/Madam, I am reaching out for urgent help as my family and I are in distress. We are facing issues with a person named Nehal Ahmed and his wife Ishrat Jahan who are causing trouble for us. I am Amina Khatoon, an 80-year-old senior citizen. Their behavior is alarming; Nehal Ahmed even made threats implying influence over the police. Here is my address: Room No 5A, New Maharashtra Society, Scout Camp Road, Near Kadam Nagar, Opp Sona Studio, Behram Baugh, Jogeshwari (w). Nehal Ahmed and his wife have physically harmed my daughter-in-law and me, causing immense distress and theft at my home. I urgently seek your assistance in resolving this matter promptly to ensure our safety and well-being. Thank you, Amina Khatoon Cc: Governor C.Vidyasagar Rao, Devendra Fadnavis, Mumbai Minorities Minister, Naresh Harishchandra Patil I am experiencing a serious betrayal and now my life is at stake due to a property dispute. Kindly extend your support to me and my family during this challenging time. Thank you, Amir Azim Hasan