Contact is online but status says 'Last seen...' (current time) instead of 'Online
GetHuman-stylewat's customer service issue with WhatsApp from July 2018
27 views | 3953 similar | 0 following
Help with my WhatsApp issue
GetHuman-stylewat's next move: find and follow the right step-by-step guide.
WhatsApp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stylewat will need to dig through the advice provided by WhatsApp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stylewat can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if WhatsApp has better answers for you: WhatsApp Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman-stylewat's own words
Dear Sir*Madam,**I have a contact whose status, rather than showing them as 'online' (when they ARE online) is showing them as 'Last seen today at **:**' (current time) and then, when they go offline, it reverts to 'Last seen yesterday at **:**'. **Then when they come back on, again, instead of saying 'online', it says 'Last seen today at **:**' (current time) but reverts to 'Last seen yesterday at **:**' when they go offline.**I am very confused as to why, when they ARE actually 'Online', it shows the current time as a 'Last seen...' instead of as 'Online' and then reverts to yesterday's last seen time when they go offline. **It is not a time-zone thing as we live in the same country and I have updated date*time settings* it made no difference.**I would greatly appreciate your help as to why this is happening as it's very confusing.**Kind regards**EDIT: Thank you to the person who suggested I re-install WhatsApp* I did so but unfortunately it has made no difference. I have also reported the issue via the WhatsApp app on my phone.**EDIT: This problem is now happening with the majority of my contacts (even those whom I know normally have their online status hidden)
GetHuman-stylewat did not yet indicate what WhatsApp should do to make this right.
I have an issue with WhatsApp too
How GetHuman-stylewat fixed the problem
We are waiting for GetHuman-stylewat to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get WhatsApp's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.