Contact is online but status says 'Last seen...' (current time) instead of 'Online

GetHuman-stylewat's customer service issue with WhatsApp from July 2018

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The issue in GetHuman-stylewat's own words
Dear Sir*Madam,**I have a contact whose status, rather than showing them as 'online' (when they ARE online) is showing them as 'Last seen today at **:**' (current time) and then, when they go offline, it reverts to 'Last seen yesterday at **:**'. **Then when they come back on, again, instead of saying 'online', it says 'Last seen today at **:**' (current time) but reverts to 'Last seen yesterday at **:**' when they go offline.**I am very confused as to why, when they ARE actually 'Online', it shows the current time as a 'Last seen...' instead of as 'Online' and then reverts to yesterday's last seen time when they go offline. **It is not a time-zone thing as we live in the same country and I have updated date*time settings* it made no difference.**I would greatly appreciate your help as to why this is happening as it's very confusing.**Kind regards**EDIT: Thank you to the person who suggested I re-install WhatsApp* I did so but unfortunately it has made no difference. I have also reported the issue via the WhatsApp app on my phone.**EDIT: This problem is now happening with the majority of my contacts (even those whom I know normally have their online status hidden)

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WhatsApp

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Customer service issue
Reported by GetHuman-stylewat
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 27 customers so far
Similar issue to 3953 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used

Timeline

GetHuman-stylewat started working on this issue
Jul 9th, 2018 12:10pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 1:14pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 1:18pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 1:22pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 1:23pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 1:27pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 1:35pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 2:05pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 2:16pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 2:27pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 3:40pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 6:08pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 9th, 2018 8:07pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 10th, 2018 2:38pm
GetHuman-stylewat indicated the issue is not fixed yet.
Jul 15th, 2018 12:10pm