I have renewed my passport and now have a new passport number that is different from wh...

GetHuman5365810's Update Account Info issue with WeChat from October 2020

1 view | 916 similar | 0 following
Help with my WeChat issue
First: share to improve GetHuman5365810's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5365810's next move: send an email to WeChat.
Tap the button below to start an email to WeChat- it's the best way to get support from them right now. We'll check later to make sure GetHuman5365810 got a response or help escalate.
Before contacting them, items GetHuman5365810 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5365810's own words
I have renewed my passport and now have a new passport number that is different from what is registered to the bank that used to be linked to my WeChat account. I use my WeChat account to log in to JD.com and the credit card account linked to JD.com has been updated with the new passport number. Since the passport number on WeChat and JD are different, I could not make any purchase on JD using my credit card. I would like to be able to update the passport number on WeChat.

GetHuman5365810 did not yet indicate what WeChat should do to make this right.

How GetHuman5365810 fixed the problem

We are waiting for GetHuman5365810 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get WeChat's attention and get better help faster. Tap below to get started.
Having WeChat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5365810 fixes it.
This email address isn't valid


Update Account Info issue
Reported by GetHuman5365810
Oct 14th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 916 others
0 customers following this


GetHuman5365810 started working on this issue
Oct 14th, 2020 1:52pm