I have renewed my passport and now have a new passport number that is different from wh...

GetHuman5365810's Update Account Info issue with WeChat from October 2020

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The issue in GetHuman5365810's own words
I have renewed my passport and now have a new passport number that is different from what is registered to the bank that used to be linked to my WeChat account. I use my WeChat account to log in to JD.com and the credit card account linked to JD.com has been updated with the new passport number. Since the passport number on WeChat and JD are different, I could not make any purchase on JD using my credit card. I would like to be able to update the passport number on WeChat.

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WeChat

Update Account Info issue
Reported by GetHuman5365810
Oct 14th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 916 others
0 customers following this

Timeline

GetHuman5365810 started working on this issue
Oct 14th, 2020 1:52pm