WeChat Customer FAQ

We're sorry to hear about this issue. To unblock your WeChat account, you'll need to go through the account recovery process. Open the WeChat app and select "Login". Then, select "Unable to Login" and follow the instructions. You might have to provide some information to verify your identity. If your WeChat has been permanently blocked due to a serious violation, note that it's possible it can't be recovered. Try to follow the rules and guidelines set by WeChat to prevent this from happening.

We're sorry to hear about your issue. Recovering your WeChat account depends on the reason you lost it. If it's due to forgetting the password, you can utilize the password recovery option by clicking "Forgot password?" on the login screen, and then you can follow the instructions. If your account was blocked or deleted due to inactivity or violation of terms and services, recovering it may be more difficult. In such cases, you can try contacting WeChat Support, but if your account was deleted due to inactivity, it may already be permanently gone. Please remember to always abide by WeChat's terms of service to avoid such issues.

To find your WeChat ID on a new device, you first need to log in to your account on that device. You can do this by downloading and installing the WeChat app from your device's app store, then entering your login details. Once you're logged in, go to the 'Me' tab or section of the app. Here, you can find your WeChat ID, along with other account information. Remember not to share your WeChat ID with people you don't trust, as it can be used to search for your account.

If you've forgotten your WeChat ID and password but still have access to the phone number associated with your account, WeChat offers a password recovery option. Open the WeChat login screen, then select "Unable to login." After that, choose "Via SMS verification code" and input your phone number. You will receive an SMS verification code which you can use to reset your password. After resetting your password, you can log in using your linked phone number instead of the forgotten WeChat ID.

We're sorry to hear about this inconvenience. WeChat enforces strict policies for safety and to maintain a friendly environment for its users. If your account is blocked, it could be due to suspicious activity or violations of the community guidelines. In such cases, WeChat generally requires another WeChat user to verify your identity to unblock your account. If you don't have WeChat friends, you may need to contact a friend or family member who uses WeChat to help you verify your account. They will need to scan a QR code from their app to authenticate your account. Please let them know the verification is legitimate and not a scam.