My messages are not being received nor am I receiving messages from the people on my co...

GetHuman-melkorgu's customer service issue with WeChat from June 2018

Help with my WeChat issue
Get and send messages to my girlfriend in China ... My messages are not being received nor am I receiving messages from the people on my contact. This is appalling and I cannot find any information on what could be causing it, nor how to fix it. She is still able to send and receive messages from her family so I think it is something wrong on my end.
Why was this marked as fixed when nothing was resolved?
Making it so I can send and receive messages from account XXE*DRB
New customer, only for a few months now
I have scoured the internet and nothing seems relevant to this. Please help me out.
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Customer service issue
Reported by GetHuman-melkorgu
Jun 3rd, 2018 - 3 mons ago
I have an issue with WeChat too
Fixed
Seen by 7 customers so far
Similar issue to 679 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-melkorgu started working on this issue
Jun 3rd 6:34am
GetHuman-melkorgu indicated the issue is not fixed yet.
Jun 4th 1:13pm
GetHuman-melkorgu indicated the issue is not fixed yet.
Jun 4th 1:13pm
GetHuman-melkorgu indicated the issue is not fixed yet.
Jun 4th 1:13pm
GetHuman-melkorgu indicated the issue is not fixed yet.
Jun 4th 1:20pm
GetHuman-melkorgu indicated the issue is not fixed yet.
Jun 4th 1:23pm