Wrong items shipped and I really need the color I ordered to match a previous purchase for my patio.

GetHuman-imakiely's Complaint issue with Wayfair from June 2020

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The issue in GetHuman-imakiely's own words
I was trying to have the correct item shipped. ... Wayfair Order ************Elianna Polypropylene planter box by Sol * Outdoor (Casper White)**Good day,*Part of the order I placed on May **, **** included the above mentioned products.* When my order arrived on June *st the planters I received were terra cotta. I ordered and* still need*Casper White to match the two planter Box Sets with trellises that I also purchased through your company.**I was on hold waiting for assistance for over THREE hours yesterday when I called the number on your website.**Could you please send me the correct products?**What kind of discount would I receive if I also kept the wrong items rather than go to the bother of boxing up and returning?*Thank you very much for your help.*Mary Sicard
This was especially frustrating because I bought these planters to match the planters with trellis I also ordered through Wayfair.
I would really like the product I ordered in Casper White as soon as possible. *I would also like a significant discount on the terra cotta planters I received so I don't have to go to the bother of reboxing and returning them,
I have made several purchases through Wayfair and all have been very positive experiences.
I tried to resolve this issue by calling customer service number on website yesterday but was on hold for over THREE hours and never spoke to a human being.
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I tried to resolve this issue by calling customer service number on website yesterday but was on hold for over THREE hours and never spoke to a human being.
Complaint issue
Reported by GetHuman-imakiely
Jun 2nd, 2020 - 5 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 5212 others
0 customers following this

Timeline

GetHuman-imakiely started working on this issue
Jun 2nd 3:59pm
GetHuman-imakiely indicated the issue is not fixed yet.
Jun 2nd 9:28pm
GetHuman-imakiely indicated the issue is not fixed yet.
Jun 3rd 2:01pm
GetHuman-imakiely indicated the issue is not fixed yet.
Jun 3rd 2:01pm
GetHuman-imakiely indicated the issue is not fixed yet.
Jun 3rd 2:01pm

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