I received yesterday a sofa bed (Pepperell sofa bed by zipcode design order...

GetHuman-peeshee's Complaint issue with Wayfair from May 2020

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The issue in GetHuman-peeshee's own words
I received yesterday a sofa bed (Pepperell sofa bed by zipcode design order ***********in grey) not only is the wood frame is broken on one side is also the WRONG sofa style,the one I ordered has arms on the sides and this one does not ,the box was all ripped everywhere and banged Ihave been on the phone since yesterday including now waiting.Iam disabled vet,need help and have a sofa that can't be used with a ripped box under it like cracked egg shell and old sofa is gonethe night before ,I have no place to seatwho is going to put box together and send back,Ialready gave UPS guy $** to put the box where the sofa goes (**pounds) I am so frustrated I also took pictures ,is in the same spot and how it came from inside the box folded the first thing it shows is broken frame and no side arms. Please help ,first order & last

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Complaint issue
Reported by GetHuman-peeshee
May 28th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 4933 others
0 customers following this

Timeline

GetHuman-peeshee started working on this issue
May 28th, 2020 3:28pm
GetHuman-peeshee indicated the issue is not fixed yet.
May 28th, 2020 11:29pm