Order recvd ********* via UPS ** boxes**Order * ************Item... Camden Vinyl Lattic...
GetHuman-aegall's Complaint issue with Wayfair from May 2020
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The issue in GetHuman-aegall's own words
Order recvd ********* via UPS ** boxes**Order * ************Item... Camden Vinyl Lattice Panel Trellis**Both boxes damaged, one worse than the other. One end of box ** is actually shredded, discolored, and opened. Cardboard is ripped open in other areas as well. Box ** has torn areas at various places. *Questioned the UPS driver about the extensive damage on box **. He responded that it might have been in water and told me I could file a claim. *Boxes are too heavy for me to lift or remove merchandise. Before I have someone open them, I'd rather have this order replaced at your cost. I am confident, based on the wonderful reputation of Wayfair Customer Service, that this matter can be resolved and expedited asap.*Thank you for your time. I am anxious to receive this trellis.
GetHuman-aegall did not yet indicate what Wayfair should do to make this right.
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How GetHuman-aegall fixed the problem
I was finally able to reach Wayfair by phone. The issue was resolved. Merchandise will be replaced. Customer service was wonderful!!!
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