I ordered a desk and cancelled the order * hours later. This was on a Sunday. I was tol...
GetHuman-renettab's Returns issue with Wayfair from May 2020
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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
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The issue in GetHuman-renettab's own words
I ordered a desk and cancelled the order * hours later. This was on a Sunday. I was told to expect a delay in delivery of * to * weeks due to the pandemic. Instead the order was apparently shipped the second I placed the order. The following day I was told the cancellation was received but it could not be verified so they shipped it within hours after the order was placed. So I asked if or when they tried to verify the cancellation. To this question was told no. So with no printer to print a return label I waited a week for mailed label. Then I waited on hold for an hour to be told by Debbie that UPS would pick up the package today Monday May **th between **:** am and four pm. It is now *:** and no UPS and I have been on hold one hour and ** minutes. I have a package on the porch that I can not lift to bring back in the house as the person who helped me earlier is not here. This has been the worse experience from start to the present. I can't say finish because this package has yet to be picked up. I want this large box picked up by UPS and my Wayfair account closed. I would like a customer service representative to call me Tuesday morning and an assurance that this package will be picked up tomorrow. This has taken up roughly * plus hours of my life that I can never get back.. *Renetta Bass*Extremely disappointed****-***-****
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