I ordered a desk and cancelled the order * hours later. This was on a Sunday. I was tol...

GetHuman-renettab's Returns issue with Wayfair from May 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-renettab's own words
I ordered a desk and cancelled the order * hours later. This was on a Sunday. I was told to expect a delay in delivery of * to * weeks due to the pandemic. Instead the order was apparently shipped the second I placed the order. The following day I was told the cancellation was received but it could not be verified so they shipped it within hours after the order was placed. So I asked if or when they tried to verify the cancellation. To this question was told no. So with no printer to print a return label I waited a week for mailed label. Then I waited on hold for an hour to be told by Debbie that UPS would pick up the package today Monday May **th between **:** am and four pm. It is now *:** and no UPS and I have been on hold one hour and ** minutes. I have a package on the porch that I can not lift to bring back in the house as the person who helped me earlier is not here. This has been the worse experience from start to the present. I can't say finish because this package has yet to be picked up. I want this large box picked up by UPS and my Wayfair account closed. I would like a customer service representative to call me Tuesday morning and an assurance that this package will be picked up tomorrow. This has taken up roughly * plus hours of my life that I can never get back.. *Renetta Bass*Extremely disappointed****-***-****

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Wayfair

Returns issue
Reported by GetHuman-renettab
May 19th, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4526 others
0 customers following this

Timeline

GetHuman-renettab started working on this issue
May 19th, 2020 1:24am