I received a Rocker Recliner Wednesday. The back does not fit the base of chair. It c...

GetHuman-hanzelro's Returns issue with Wayfair from May 2020

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Billing Address on Account
The issue in GetHuman-hanzelro's own words
I received a Rocker Recliner Wednesday. The back does not fit the base of chair. It clicks on one side but does not lineup on the other side, so it is not clicking together. Also, I am having trouble with putting the foot rest down. My legs are not strong enough to kick it down. I would like to return the chair with Wayfair paying the return shipping charge. I am not happy with this purchase and would like a complete refund. Chair number on instruction sheet is HQ-****. It is a blue manual chair. Roberta Hanzel, *****@***.com, ***-***-****, **** Chapel Ave W, Apt ***, Cherry Hill NJ *****. Order ***********. Begaye Manual Rocker Recliner. How do I go about returning it with Wayfair paying for return shipping?
Frustrating because I could not put the back on and the fact that it is too difficult to push the foot rest down to close it.
They could send me a return shipping label.
I am a relatively a new customer. If you want me to continue being a customer This needs to be resolved soon.
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How Do I Get a Refund from Wayfair?How Do I File a Complaint with Wayfair?How Do I Return Something to Wayfair?How Do I Track My Order with Wayfair?How Do I Cancel My Order with Wayfair?
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Wayfair

Returns issue
Reported by GetHuman-hanzelro
May 29th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4992 others
0 customers following this

Timeline

GetHuman-hanzelro started working on this issue
May 29th 3:27pm
GetHuman-hanzelro indicated the issue is not fixed yet.
May 29th 7:43pm
GetHuman-hanzelro indicated the issue is not fixed yet.
May 29th 7:53pm

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