Wayfair Customer FAQ

Unfortunately, there are no physical Wayfair stores where you can see merchandise in person. Wayfair is primarily an online retailer, with a vast array of home goods products covering furniture, decor, appliances, and more. This allows them to offer a much broader selection than a typical physical store. All product details, dimensions, and images are provided on their website to help you make an informed purchase decision.

We understand that you've changed your mind. You can cancel your order on Wayfair if it hasn't been processed or shipped yet. Simply login to your account, go to 'My Orders' and select the order you wish to cancel. Click on 'Cancel Order'. If you can't see this option, it might be because your order is already being prepared for shipment or has been shipped. In such cases, you may not be able to cancel the order but you can usually return it once you've received it.

We apologize for any confusion, but sometimes the assembly status of certain products may vary. While the product page of your Wicker Loung may suggest that it comes assembled, it might require minor assembly at home, such as screwing on legs or attaching a backrest. In some cases, the item may be shipped in a way to prevent damage during transit, requiring assembly upon reception. If you're experiencing difficulty with assembly or the product did not come with necessary instructions or tools, please reach out to Wayfair's customer service for assistance.