I have sent several e-mails to my Sales contact Barbara Sutton from whom I have purchas...

GetHuman-lenladin's customer service issue with Wayfair from November 2018

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The issue in GetHuman-lenladin's own words
I have sent several e-mails to my Sales contact Barbara Sutton from whom I have purchase nearly $ **** of merchandise. She has always responded to my e-mails In the past two weeks i hve sent four on the same product question with no response no response. is she still at Wayfair?* If not here is my problem.I wish to m purchase "Lark Manor Lustig Slipper Chair" (sku HOHN ****). However over one quarter of the *** reviews have voice the same problem as i have. It is impossible to determine the color of the chair (described as "washed pink") and need a fabric swatch.**Originally found on Joss &m Main site, such a request was made to customer service who promised to try to obtain one*and follow up, but never got back. I realize the chair is likely made in China ut some US design*importer must have specified the fabric and have a sample.**The customer serviice agent suggested ordering it and sending it back if we did not like the color, but this is not only wasteful of every bodies time and effort *repacking), but would stick us with a shipping cost if we wanted a refund rather than a store credit. ALL UNNECESSARY IF YOU CAN SECURE A SWATCH.**I cannot fathom how anyone can purchase some variety of a "pink" chair without having a clear depection of the color. In the case of the Taos utton swooP Slipper chair we were offered and received within a week such a pink swatch, However we much prefer the Lustig Chair**Can anyone help. ?**Leonard ladin
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Wayfair

Customer service issue
Reported by GetHuman-lenladin
Nov 3rd, 2018 - a mon ago
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Billing Address on Account
Timeline
GetHuman-lenladin started working on this issue
Nov 3rd 7:34am
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Nov 3rd 7:35am
GetHuman-lenladin shared this issue with others over email
Nov 3rd 7:36am
GetHuman-lenladin shared this issue with others over email
Nov 3rd 7:36am
GetHuman-lenladin shared this issue with others over email
Nov 3rd 7:36am