Our credit card was changed by Citibank and we didn't realize the auto pay would be aff...

GetHuman265815's customer service issue with Waste Management from April 2018

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Help with my Waste Management issue
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Who made the booking, Date of booking, and Billing address
GetHuman265815's next move: have a Waste Management rep call.
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The issue and preferred resolution, in GetHuman265815's own words:
Our credit card was changed by Citibank and we didn't realize the auto pay would be affected. It was three months in and you contacted us. We have left voice messages for three weeks and waited to resolve the matter. Now we are told the dumpster will be removed. *Gymnastics Academy of Boston* Cambridge. ***-***-****
I trust that Waste Management will make this right and come up with a resolution that is fair.
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Waste Management

Customer service issue
Reported by GetHuman265815
Apr 27th, 2018 - 3 mons ago
I have an issue with Waste Management too
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Seen by 3 customers so far
Similar issue to 187 others
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Timeline
GetHuman265815 started working on this issue
Apr 27th 12:51pm