Service failure, cracked screen, won’t allow me to revive service after airtime was add...

GetHuman-l_tckl's customer service issue with Walmart Product Care Plan from June 2018

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Before contacting them, items GetHuman-l_tckl may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
GetHuman-l_tckl's next move: have a Walmart Product Care Plan rep call.
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The issue and preferred resolution, in GetHuman-l_tckl's own words:
Service failure, cracked screen, won’t allow me to revive service after airtime was added, told to factory reset phone, confirmation code not able to send due to no service
I trust that Walmart Product Care Plan will make this right and come up with a resolution that is fair.
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Walmart Product Care Plan

Customer service issue
Reported by GetHuman-l_tckl
Jun 25th, 2018 - 2 mons ago
I have an issue with Walmart Product Care Plan too
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Seen by 5 customers so far
Similar issue to 192 others
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Timeline
GetHuman-l_tckl started working on this issue
Jun 25th 1:09am