Connected Walabot per instructions, but nothing happens, please help!

GetHuman-joesaras's customer service issue with Walabot from June 2018

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The issue and preferred resolution, in GetHuman-joesaras's own words:
The problem I ran into: Connected Walabot per instructions, but nothing happens, please help!
I trust that Walabot will make this right and come up with a resolution that is fair.
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Walabot

Customer service issue
Reported by GetHuman-joesaras
Jun 25th, 2018 - 2 mons ago
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GetHuman-joesaras started working on this issue
Jun 25th 3:37am