I need to change my email and phone number on my walmart greendot money card. I have tr...

GetHuman-mnqnik's customer service issue with WalMart from December 2020

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The issue in GetHuman-mnqnik's own words
I need to change my email and phone number on my walmart greendot money card. I have tried calling no exaggeration ** times between today and yesterday I get put on hold wait an hour and ** min then get hung up on. The recording says they have an email and online chat on their website but they do not, not that it matters bc I cant access my account bc they didn't change the email address when I called and asked customer service to do that a month ago. I also have a second card for my wife on the family account and they locked the account bc I sent her money from the my crd to that one all on the same account something we have done several times (which is what that crd is for) and they said its suspicious and sent her account for review I called and they told me to get the primary account holder to send their drivers license front and back pics to a verify website to prove i am the account holder and her account would be unlocked in *-** business days I did that its been ** and it still gets declined and when I login it says my account is under review and won't let me see anything but that msg. The metallic strip is wearing out on my card i asked to be sent a new one and they told me they have to lock the account while the new one is being sent it takes ** business days to get to me and if I pay extra for expedited shipping it will get here in * business days this is my only bank account I cant go * days let alone business days to access my money esp. When they only allow me to withdraw ***$ every ** hours I cant transfer the whole amount to anything, anyway, for a company who is advertising themselves as hassle free its all ive had with them is hassle after hassle. *Now im starving cant pay my bills cant even see that my money is there or not .

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WalMart

Customer service issue
Reported by GetHuman-mnqnik
Dec 31st, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 4075 others
0 customers following this

Timeline

GetHuman-mnqnik started working on this issue
Dec 31st, 2020 1:21am
GetHuman-mnqnik indicated the issue is not fixed yet.
Dec 31st, 2020 11:37am

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