I purchased a car battery with a * year warranty from your store in November **** which...

GetHuman2217435's customer service issue with WalMart from February 2019

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The issue in GetHuman2217435's own words
I purchased a car battery with a * year warranty from your store in November **** which is clearly printed on the battery. About a month ago it began failing and leaving me stranded on the road. I went into the store they took a look at it and confirmed that the battery was no good and that I needed to replace it I explained to them that I didn't have my receipt any longer or a copy of my warranty as my car has been broken into * months earlier and all my paperwork has been stolen out of my glove compartment along with everything else. The gentleman who was assisting me assured me that was not a problem that it was their battery and we went inside to take care of . Once inside a lady entered the battery serial number into the computer but could not find it and because she could not find that serial number in your system she told me she could not honor my warranty. My serial number not being in your system should not be my problem. It is clearly your battery and it has a * year warranty and the date it was sold is on the battery so why won't you honor the warranty all I'm asking for is for the battery to be replaced. It's not only inconvenient but also dangerous for me a ** year-old Widow to be breaking down or coming out to my car at night only to find it's not going to start
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WalMart

Customer service issue
Reported by GetHuman2217435
Feb 15th, 2019 - 8 mons ago
I have an issue with WalMart too
Not resolved
Seen by 5 customers so far
Similar issue to 3747 others
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Timeline
GetHuman2217435 started working on this issue
Feb 15th 9:32pm