increments as allowed. Well we had trouble when went online to view account balance. Ap...

GetHuman-tonywpen's customer service issue with WalMart MoneyCard from April 2019

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Help with my WalMart MoneyCard issue
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The issue in GetHuman-tonywpen's own words
increments as allowed. Well we had trouble when went online to view account balance. Apparently our old address was connected to the card and we put in the wrong zip code. Welllllll So then was told needed to verify identity. *We did this!! Sent driver license copy several times and they still would not confirm his identity and allow access to the account. We have the receipts from the transactions of the money being loaded but Walmart wouldn't help us! Currently get message saying account is closed and can no longer have account through Green Dot moneycard meanwhile my balance of what was $**** is whittling away with their $* month fee on my money they holding hostage!! I have contacted my attorney. My next step is going to the news stations and picketing outside Walmart doors! We have two small children and desperately need access to our funds to provide for them!! Please help!! Urgency would be appreciated!! Need access to MY MONEY!!

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WalMart MoneyCard

Customer service issue
Reported by GetHuman-tonywpen
Apr 7th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 8901 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card

Timeline

GetHuman-tonywpen started working on this issue
Apr 7th, 2019 12:14pm
GetHuman-tonywpen indicated the issue is not fixed yet.
Apr 8th, 2019 6:17pm