I received an email today saying my Walmart money card was blocked due to suspicious ac...

GetHuman-sheeshhe's customer service issue with WalMart MoneyCard from December 2018

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The issue in GetHuman-sheeshhe's own words
I received an email today saying my Walmart money card was blocked due to suspicious activity. I was prompted to go online at Walmartmoneycard.com*documentupload to provide a picture of my licence. When I get there I am prompted to put in ** digit code. Which I did, then I pushed continue. The continue button goes away and nothing ever happens. The screen never changes. I tried to pay some bills today before receiving the notification of the blockage. I need to get this resolved as soon as possible. Tried calling customer service, asks for my card number etc.then tells me my card is blocked. Won't let me have an option to press ** to talk to someone. Please help! I have had this card for years and have never had an issue.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-sheeshhe
Dec 4th, 2018 - 2 mons ago
I have an issue with WalMart MoneyCard too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-sheeshhe started working on this issue
Dec 4th, 2018 12:14am