I just received a notice that my last insurance payment (made through Conexis) had been...

GetHuman729280's customer service issue with WageWorks from May 2018

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The issue in GetHuman729280's own words
I just received a notice that my last insurance payment (made through Conexis) had been returned to the bank because "unable to locate account". I do not know why this has happened because the last two payments I made had gone through without any problems and my bank information has not changed since then. **I attempted to log in to Conexis to find that I can no longer access my account because "no longer active" even though I made this last payment just a few weeks ago. As a result, my coverage has been canceled. I did not intend to cancel my coverage and do not understand why my last payment did not go through. Since I can no longer access my account, I don't even know where to begin. **How can I renew access to my account and continue my coverage?
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WageWorks

Customer service issue
Reported by GetHuman729280
May 29th, 2018 - 2y ago
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman729280 started working on this issue
May 29th, 2018 9:37pm