I uploaded on my Mac OS Mojave and cannot get my Cintiq ** working. I have downloaded d...

GetHuman-derdingl's customer service issue with Wacom from November 2018

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The issue in GetHuman-derdingl's own words
I uploaded on my Mac OS Mojave and cannot get my Cintiq ** working. I have downloaded drivers and get either *) NO recognition of my Cintiq table or *) NO connection from my pen when I try to calibrate. This driver - macOS - Driver *.*.**-* (macOS **.**, **.**, **.**, & **.**) - caused NO recognition. This driver - MacOSX - Driver *.*.**-* (**.*x - **.**x) - restores recognition, but I cannot engage pen. I also tried deleting and re-connecting. I've tried it several times, and I am out of ideas. How about you guys?
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Customer service issue
Reported by GetHuman-derdingl
Nov 27th, 2018 - 9 mons ago
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GetHuman-derdingl started working on this issue
Nov 27th, 2018 4:50pm