Vueling Airlines Customer Service Issues

I need assistance with my booking [SR_Number: 1-[redacted]4]. The issue appears to be resolved, but the problem remains unsolved. Originally, my flights for January were canceled by Vueling, so I had to amend them. However, in error, I mistakenly changed both the outbound and return flights to February 1st. I promptly contacted Vueling to correct the return flight to February 5th, but the option to do so for free within 24 hours, as they mentioned, was not available in the "manage my booking" section. Although I was within the 24-hour window, I was still charged a penalty of £50 plus additional flight costs. Despite my attempts to communicate this to Vueling, they have not responded, leaving me with a request to simply change the return flight to the 5th of February as originally planned.

Dear Vueling Customer Support, I would like to address my upcoming flight with booking code DFHERG for the Lisbon to Amsterdam route on December 9th, returning on December 12th. Due to the recent Covid-19 restrictions in both Amsterdam and Lisbon, my travel plans have been impacted. My friends, Diogo Pires and Sara Correia, were planning to attend a concert in the Netherlands, which has been canceled. Additionally, they now require a paid Covid test to return to Portugal, as the QR code certificate is no longer sufficient for entry. Given these circumstances, I am kindly requesting a refund for the flight. Please advise me on the necessary steps to proceed with the refund process, and let me know if any additional information is required. I eagerly await your response. Sincerely, Marcela

My booking with reference number WKGJVK had to be canceled due to the closure of Moroccan borders. I have been attempting to request a refund, but a prompt on the website asks me to select between changing dates or receiving a refund, with instructions supposedly sent via email by Vueling. Unfortunately, I have not received this email. I am unsure how to proceed without this communication. Will my flights be refunded? I am also puzzled as to why there seems to be no way to speak with an agent for assistance on any matter. Thank you.

I made a booking with edreams for a flight, but unfortunately, before vueling could confirm it, edreams canceled the booking. Surprisingly, [redacted],99 euros were deducted twice from my account - once by edreams and once by vueling - even though edreams assured me no funds would be taken. While edreams has refunded their share, I am still missing the [redacted],99 euros from vueling for the canceled flight. (Booking email: [redacted])

I recently changed my flight from December 19th to December 10th. I purchased the flight before Vueling updated its hand luggage policy, so I didn't have to pay extra for my hand luggage. I am curious if the previous policy still applies to me after changing my flight or if I need to pay extra as my receipt does not mention any specifics. Flight Code: RBG9HF Departure Airport: London Gatwick (TN) Date: Friday, December 10, [redacted]

Dear Manager, I want to bring to your attention that Spain has updated its entry requirements as of December 1st, now mandating proof of Covid vaccination for all travelers. However, my partner has chosen not to get vaccinated due to personal beliefs, which means we are unable to visit Spain for tourism as planned. This change was unexpected given the timing of our booking. Adding to the confusion, my partner was initially informed by the Spanish government that a negative Covid test result would suffice for entry when inquiring. Unfortunately, due to these unforeseen circumstances, we have no choice but to cancel our flight and request a refund. We hope to revisit this trip once the situation improves.

Hello, I am traveling to Spain with my 15-year-old and 12-year-old sons. They both had COVID officially in November [redacted] and received one dose of the Pfizer vaccine. I know that Spain considers individuals fully vaccinated if they had COVID and received one dose. My sons were vaccinated in October and November [redacted]. Could you please confirm if this, along with the passenger form, is adequate for our trip to Spain or if they also need an antigen test? Thank you.

Hello! I hope you're well. I have made a return flight booking to Rome with Vueling. My booking reference is YM9W8R, and my flight numbers are VY6223 and VY6224. I am seeking clarification on the baggage allowance for my booking. I am unsure about the specifics of my booking fare in terms of baggage allowance. I would like to know the correct option for my current booking without purchasing additional add-ons or incurring extra charges: 1. Am I only permitted to bring one underseat bag (maximum dimensions 40x20x30 cm)? 2. Is it permissible for me to bring one underseat bag (maximum dimensions 40x20x30 cm) and one cabin bag (maximum 10 kg and dimensions 55x40x20 cm) provided I drop it off at the check-in desk? 3. Or is there another option I should be aware of (if so, please provide details)? Thank you very much! A.

Today we attempted to check in online for our flight on the 11th from ATH to TFN. However, we were unable to do so and were prompted to check in at the airport. While filling out our PLF, we encountered an issue as we couldn't generate a QR code without seat numbers. Due to the inability to check in online, we were forced to buy seats to complete our PLF. We ended up purchasing four seats at an additional cost, which makes us wonder if the original ticket purchase would have included seat assignments if online check-in was an option. Despite trying for over 5 hours, we had to reluctantly buy seats to proceed with the essential PLF for our flight. We are disappointed with this additional expense and are hopeful for a prompt explanation regarding the situation.

Hello, I need assistance with my booking confirmation as there is an error with my birthday date. The date currently listed is [redacted], which is incorrect. My actual birth year is [redacted]. Despite having autofill for my personal details, the error occurred. MyTrip has rectified the issue for my Norweigan flight, but they were unable to correct it for my Vueling booking due to different systems. Can you please help me correct this? The accurate birthday date is July 1, [redacted]. Thank you, Fredrik Oedmark

I need clarification about using my passport for an upcoming flight as it expires shortly. My booking number is [redacted], and I have tried contacting you without success. I have requested a cancellation but not a complete one, as I can't reach anyone at Vueling by phone. I kindly ask for assistance. You can reach me at [redacted]

I lost my luggage while traveling from Milan to Barcelona with Vueling Airlines, and I filed a lost report with them (PIR # BCNVY35367). I was informed that my bag was found by Vueling Air in Barcelona and would be delivered to me, but I have not received any further updates. Please provide me with an update regarding my lost bag. If the bag has already been sent, kindly inform me of the delivery schedule. Your prompt response is highly appreciated.

Hello, I have a flight from Barcelona to Tenerife with booking reference BINJ6X. Being a resident of the Canary Islands with a green NIE card number Y[redacted]X, I was eligible for a discount on my booking. I'm currently abroad, making it challenging to obtain the required Certificado de viajes from Tenerife. I'm uncertain if my NIE card will suffice as a supporting document. If necessary, I would like to know the process of switching my discounted booking to a full-price booking. Additionally, I am curious about the potential cost difference if I had to pay the full price at the airport. Your assistance in clarifying these queries is greatly appreciated.

I made a flight booking through Expedia for a Vueling flight from Boston to Paris, scheduled for 09/29/[redacted]. However, the flight was canceled without any prior notification. We were unaware of the cancellation until the day of departure and had to buy last-minute tickets, incurring an additional cost of $[redacted]. We are seeking reimbursement for our new tickets and compensation for the inconvenience caused by the cancellation. Below are the booking details: Travelers: - Jim Sun (Adult) - Shirley Luo (Adult) Flight Information: - Route: Boston (BOS) to Barcelona (BCN) - Airline: Vueling Airlines, operated by Iberia - Outbound Flight: Vueling Airlines [redacted] - Departure: Wed, Sep 29, 10:55 pm from Boston, MA (BOS-Logan Intl.) - Inbound Flight: Vueling Airlines [redacted] - Return: Sun, Oct 10, 6:45 pm from Barcelona, Spain (BCN-Barcelona Intl.) - Total Price: $[redacted].54 We kindly request compensation for the cancellation and reimbursement for the additional expenses incurred due to the sudden flight change.

Hello, I'm reaching out for assistance since I haven't been able to get in touch via phone or email. My booking reference is RL8GRH, and I'm seeking help for my disabled aunt, Hind Tahir, who is traveling with me. She requires a wheelchair and assistance boarding the plane. I submitted a request on the website with reference number [redacted]6, but have yet to receive a response. Urgent assistance is needed as my aunt is anxious about the upcoming trip. Your prompt attention to this matter would be greatly appreciated. Thank you, Sarah El Hassani.

Hello, I'm Irene O. I was supposed to fly from London to Paris on the 22nd with another company, but due to new restrictions, we cannot enter France without a valid reason. I have two flights booked from Paris to Asturias on the 26th with Vueling that I need to cancel. The flight number is PCG6WS. The passengers' names are Irene O. Sufuentes and Pablo F. M. Benegas. Thank you.

I have a flight booked with Vueling from Alicante to Barcelona, and then from Barcelona to Dubai with Emirates airline. I used the Edreams website to make the booking. I need to change my Vueling flight to an earlier time, preferably 7 am instead of 6 pm. However, Edreams is quoting a high fee for each passenger for the change, even though the cost of a new Vueling ticket is much lower. When I tried to make the change on the Vueling website, it directed me to contact my travel agent, which is Edreams. There are available seats for the earlier flight on the Vueling website.

Hello, I am writing to request the cancellation of my flight on 12/24/21 - Booking Code: U98G5L. The main reason is the current pandemic situation. I am a doctor, a Spanish resident in Portugal, and I do not think it is prudent to go home for Christmas, as my presence at the hospital is necessary. Therefore, I kindly ask if you could cancel my reservation and refund it in the form of flight credit. I look forward to your response. Thank you very much, Berta B.

Booking Code: OD9KNP I had a direct flight booked from London Gatwick to Santiago de Compostela, Spain, departing on February 23rd and returning on February 27th. Unfortunately, the flight got canceled, and instead, a connecting flight was proposed for my daughter and me. I declined this offer as I prefer a direct flight and requested a refund. An amount of £41.91 was suggested for one person for the London to Barcelona route, which is incorrect. I am in need of a full refund to search for other direct flight options. Could someone assist me with this matter, please? I am reachable via phone or email. Thank you, Sandra.

Hello, we have flights booked to BHX on 27/12, returning a week later. Given the current Covid situation in the UK, we are hesitant to travel, especially with our children. To avoid the mandatory quarantine, we have decided to cancel our trip. We already have reservations in various parts of the country to visit family for Christmas. Can you please provide information on how to obtain flight credit for our booking? Thank you.