Vueling Airlines Customer Service Issues

Dear Sir/Madam, I made a reservation for a flight from Munich to Barcelona, Spain with the booking reference KCLJSC. Unfortunately, I am now unable to travel due to recent changes in Germany's entry policy as of the 23rd. I used the services of Omio for the booking, and after contacting them to request a cancellation and discuss potential compensation options for the flight (whether in the form of a refund or credit), they advised me to reach out to your website for further assistance. Regrettably, I could not locate the option to cancel the booking on your webpage. Kindly advise me on the available solutions for this situation. I am hopeful for any resolution and deeply disheartened by this unforeseen circumstance. Warm regards, Hollon S.

My name is Ms. Joan Verwoord. Currently in Italy for vacation, I unfortunately lost my passport. I am originally from St. Maarten with Dutch nationality. I have already filed a report at the local police station regarding the lost passport. I still possess the police report, my Netherlands ID issued by Sint Maarten, a country within the EU, and a copy of my passport. I am interested in knowing if it would be possible to buy a ticket to Spain using these available documents.

I need to cancel my flight reservation due to a warning from the "auswärtiges amt" about the high-risk area for COVID-19. I am unable to travel because of the increased risk, especially as I work with vulnerable individuals. I hope for a refund as we are not able to take the flight. The booking was made through Opodo, and I have informed them, but I am still waiting for a response. Our booking reference is SM1FNE, and there are three of us facing the same situation.

I purchased a flight today but was unable to complete online check-in due to a system issue. The purchase has been debited from my bank account. Additionally, the system required a seat payment to complete online check-in, which is pending due to a Vueling system glitch. My flight is scheduled for tomorrow at 12:45h, causing me significant worry and disappointment. I hope this matter can be resolved promptly as it may have multiple impacts on my life. Sincerely, Marisa Reservation: JIB9VA Reservation Locator: [redacted]1 PMI - BIO (28 December [redacted]) 12:45h Email: [redacted]

I have a reservation under PNR SG1PQW for the passengers: - Mussurici Jimenez, LeoLuca Vincenzo - Lopez de Heredia Morales, Ivanna Due to the preventive quarantine measures in Italy, I am unable to travel as my trip is supposed to only last 7 days. I would like to either get a refund for both tickets or receive credits for future travel since I cannot use this booking. I had previously requested a cancellation for only one passenger, but I now need to cancel the entire booking for both passengers. My email address is [redacted]

Dear Vueling, I am writing to inform you that my partner and baby are flying from Rome with Vueling today. I am concerned because I have received two booking confirmations and have noticed that I have been double-charged with two separate booking numbers. Our original booking number is FMY7PB with the email login [redacted], however, I am also receiving information for booking number UGTUVG. I believe this issue may have occurred due to attempting to purchase a flight when there were limited availabilities, leading to a glitch and multiple charges. I kindly request that you cancel the duplicate booking and refund the additional charge promptly. Thank you for your attention to this matter. Sincerely, Robin

I have a flight booked from Barcelona to Paris tomorrow morning on January 29 at 9:25 am with flight number IB [redacted]. I completed all the forms online, but then received an email stating there was an issue with our personal information. We responded by sending a screenshot of our passport. After confirming, our information matches our passport details. We are puzzled as we recently traveled from Peru to Madrid and then Madrid to Barcelona with Iberia without any problems. When trying to book a flight with Iberia, we were redirected to you. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I am having trouble receiving a refund for my postponed ticket with Vueling. I can only make changes to my booking but cannot access a refund. Unfortunately, I am unable to speak with a live customer service representative or find a refund option on the website. Despite the automated message stating that I was sent an email with refund and flight change options, I have not received such information. The situation is frustrating as I am left with no clear path to resolve this issue. My booking number is GLQ2PR.

I experienced flight changes and a subsequent cancellation in July [redacted] with Vueling. I followed the refund process as instructed but have yet to receive my refund despite providing my IBAN number. I have tried contacting Vueling customer service multiple times over the past 6 months without success. I urgently request that Vueling either process the refund or provide flight credit. Details: Name: Mrs. J. G. Phone: 07[redacted]57 Email: [redacted] Flight refund information: Booking reference: ****** CWL - ALC Date: [redacted]-07-21 Amount: GBP [redacted].46 ALC - CWL Date: [redacted]-08-16 Amount: GBP 97.22 Total refund or flight credit due: GBP [redacted].68 I await your prompt response. Thank you, J. G.

We had flights scheduled to travel to London from December 31 to January 2. Due to the new entry requirements in the country, we were not able to travel under the mandatory hotel quarantine conditions until we received a negative PCR test result within 24 to 48 hours. We are unable to proceed with our trip and need to cancel our reservation. Our booking references are LER4HJ and BC8QQP. We kindly request reimbursement in the form of flight credit as the entry requirements were not present when we initially purchased our tickets, and we are unable to accommodate the new conditions that have emerged. Thank you in advance.

I had plans to travel to Italy with my family. We purchased tickets to Rome with three different booking confirmations: - NGZ3KG - Patricia Tarre Moser, Josué Matamoros, and Lourdes Moser - YGWNMG - Valentina Tarre Moser - MD8RVP Juan Tarre Moser Due to Italy's new entry restrictions, passengers who have recently been in Venezuela or Costa Rica cannot enter. Patricia and Josue are traveling from Costa Rica to Spain on January 1, and Lourdes was in Venezuela until December 30, preventing her from entering Italy. Our intention was to reunite in Rome, but we now must change our plans due to these Covid restrictions. We are requesting a refund for all three booking codes. We are considering meeting in Spain instead and would be interested in using the credit for future travel. I attempted to cancel the booking on your website unsuccessfully.

Dear Sir/Madam, I have received your recent email. It is refreshing to hear that I can now opt for a cash refund instead of flight credit, unlike other airlines. Kindly process a refund of EUR [redacted].95. Please note, in New Zealand, we use SWIFT codes instead of IBANs. Here are the required details: Beneficiary Bank: ANZ Bank New Zealand Limited (SWIFT code ANZBNZ22) Beneficiary Account: [redacted][redacted] Beneficiary Name: A. and S. Saunders Beneficiary Address: 18 Edwin Lane, Kaiapoi Thank you, A. Saunders

Good afternoon, I have been attempting to change my flight for a few hours under the Flex Pack fare, but have been unable to do so. I am looking to change it to a different destination, ORY instead of BCN, due to better options on the selected day. Despite being within the timeframe for flight changes, I had to purchase a new full fare flight, facing double expenses. I am requesting a refund in credits for my original flight, as I believe it is fair under these circumstances. It is currently 5:40 pm on January 6, and although I understand it's a holiday, I would appreciate a call back to address this. You can verify the details with the provided data, as I have two reservations under my email and plan to use the second one. Awaiting your prompt response. Best regards, P.G. ([redacted])

I had a flight booked with Vueling from Brussels to Barcelona today. Unfortunately, I tested positive for Covid and had to follow the procedures on their website. I interacted with the chatbot and selected the option for alternative choices, assuming it would lead to a refund for my ticket. However, my flight still appears active, allowing me to check in as if nothing happened. I'm concerned that if the departure time passes, I may lose my chance for a refund, despite requesting it two days prior and providing proof of my positive test. Can anyone assist me in resolving this issue?

Case Number: [redacted]1 Booking Code: XBJFVI Pending Amount: $[redacted].96 I booked a flight using flight credit, but had to change the dates. The option of flight credit or a card refund was offered, and I chose the card refund. Upon receiving an email instructing me to provide bank details for the refund transfer, the link provided led to an error message stating the case number was invalid or expired. I have tried all automated services without success and have been unable to speak with a real person for assistance. The lack of options for resolution is causing significant stress and frustration.

Hello, I recently received an email from you which I've included below. I'm pleased to see that you have offered a cash refund rather than flight credit. Unlike other airlines we've dealt with, you are providing refunds promptly. I kindly request that you process the refund as offered. Thank you, Andrew S.

**URGENT - REFUND REQUEST UNTIL 01/14/22 OR LEGAL ACTION!** Booking Number: QYQWQI PIR Code: FLRVY19973 Case ID: [redacted]7 My friend (K. S. and S. H. K.) and I lost our luggage during a September flight, leading us to purchase beauty items with the understanding of a 50 euro daily refund from Vueling. Despite opening a case in September and communicating with the service center, we received inconsistent information and no refund. After opening a new case, we continue to wait for our money with no response or resolution. We set a deadline for this week, with the expectation of receiving the refund by 01/14/22. Failure to do so will result in legal action as advised by our lawyer, already briefed on the matter. Previous email communication was through [redacted] and [redacted] We've discontinued contact due to lack of responses.

Hello, I am experiencing difficulties contacting you by phone and locating the cancellation option on the website. Can you provide guidance on finding this button? It seems to be missing. Could you assist me in resolving this situation in either of the following ways? I am a passenger with a booking confirmation for a flight from ORY to KBP on January 18th, with three travelers. One individual will travel as planned on January 18th, while the other two wish to fly on January 25th. Option 1: I intended to change the departure date for the two travelers, however, I could not locate this option on your website. It seems to only allow modifications for all passengers, not individual selections. Can you please make this change? Option 2: If the first solution is not possible, could you process the cancellation and refund my ticket? Thank you, Nazar M.

I have been attempting to obtain a refund for a canceled flight since September [redacted]. I have received an email confirming my eligibility for a refund with case number [redacted]0. The flight number in question is VY7815, and the booking code provided is WY26ML. Despite my numerous attempts, including 14 emails and 8 phone calls, the refund process has been challenging. Each time I reach out, I am sent a form requesting Swift code information, which is consistently rejected for being incorrect. My bank has verified that the Swift details are accurate. When seeking assistance, I am directed back to the form requirement, creating a frustrating cycle. Even reaching out to Vueling's CEO only resulted in receiving a number I had already tried, offering no resolution.

We recently finalized our booking with confirmation number EK2TYX for our flight from BCN to FLR on June 10. However, upon receipt of the confirmation, we noticed discrepancies in our checked baggage allowance. We had originally paid for 1 bag at 15kg and 5 bags at 25kg, but the confirmation reflected 5 bags at 15kg and 1 bag at 25kg. This change is significant as the cost differs between 15kg and 25kg bags. We urgently require assistance to rectify this issue.