Hi I have a booking for October ****.*Reservation ID is K****V*When I go into the manag...

GetHuman4715190's customer service issue with Vueling Airlines from April 2020

Help with my Vueling Airlines issue
The issue in GetHuman4715190's own words
Hi I have a booking for October ****.*Reservation ID is K****V*When I go into the manage my booking page I enter my email address (*****@***.com) and the reservation ID. It let's me in and I can see that it is the correct flight (vy**** Dublin to Barcelona) for * adults and * children.*Then a pop up box appears and looks for my email address and phone number when I fill it in email (*****@***.com) and phone number (**********).*It keeps saying that the email and phone number are not the correct format and I am unable to go any further. *I have booked these flights through Loveholidays.ie *Please help *Joan Purcell.

GetHuman4715190 did not yet indicate what Vueling Airlines should do to make this right.

How GetHuman4715190 fixed the problem
You have to have an outlook or Gmail account, my main email address is still Hotmail which they didn't except.*If this was made clear I could have given them one sooner and I would have saved myself hours of research. *But if they would have excepted my email address like the rest of the world does then there would be no problem.
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Vueling Airlines

Customer service issue
Reported by GetHuman4715190
Apr 25th, 2020 - 6 months ago
Fixed
GetHuman4715190 shared how to fix
Seen by 10 customers so far
Similar issue to 1015 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number

Timeline

GetHuman4715190 started working on this issue
Apr 25th 2:36pm
GetHuman4715190 confirmed the issue is fixed. Hooray!
Apr 25th 6:55pm
GetHuman4715190 confirmed the issue is fixed. Hooray!
Apr 25th 7:10pm