Vueling Airlines Customer Service Issues

I have been attempting to contact customer service without success. The automated system prompts me to say "lost" for lost baggage, but my input is not recognized. Today, on June 8, [redacted], my two sons and I were on flight [redacted] from Ibiza to Barcelona at 8:35 a.m. Unfortunately, one of our bags did not arrive on the luggage belt. We reported this at the lost and found but were directed to the wrong line initially. Due to our connecting flight to JFK, we had to leave before resolving the issue. The missing bag belongs to my son, P. Ippolito, with baggage tag 0 [redacted] VY [redacted]. The contents include vacation clothing, shoes, 2 beard trimmers, and 5 bottles of sunscreen, totaling over $3,[redacted]. If found, he will still need items until the bag is returned.

On 08/06/[redacted], my partner and I were scheduled to fly from Barcelona to Dublin on Flight No. VY8720. Due to an overbooked flight, we had to take a later Aer Lingus flight that evening. Unfortunately, our checked baggage is missing, with reference number 0030VY967577. Despite being informed in Barcelona that our bag was on VY8720, Dublin Airport confirmed it did not make it. We are in need of our belongings urgently. Please assist in locating our luggage and provide an update at your earliest convenience. Philip Madden

Hello, I just wanted to share my experience from a trip back in [redacted]. We were a group of three traveling from Barcelona to Lanzarote and experienced a delay. I made a claim with reference number 1-[redacted]1 upon returning. After a few phone calls, I received compensation for one person, then another payment for the second person. However, I have been struggling to receive the final payment for the third person despite numerous calls to follow up. It seems there have been ongoing issues with the payment process, and the representatives mentioned computer problems. I am puzzled by the delay since I have already been compensated for the other two individuals from the same booking reference WCHRMJ. I'm hoping for a resolution as this has been dragging on for almost a year now, and the time and costs for these phone calls are adding up. Your attention to this matter would be greatly appreciated. Regards, M. J. Nicholas

I had an unpleasant experience onboard this afternoon on my flight from Milan to Paris. The seatbelt light stayed on throughout the flight, and when I tried to use the restroom halfway through, a flight attendant named Benjamin told me to remain seated. I explained I had a menstrual emergency, but he responded sarcastically. When I asked for his name upon landing, he rudely replied he wasn't my friend. It was disappointing not to receive his name as a customer service standard. I believe Benjamin may have been enforcing safety protocol, but his unkind and immature behavior was unacceptable. I am looking forward to a prompt response from the airline.

I am writing to report an incident involving a Vueling agent at Barcelona airport on June 13 at 2:34 am. I requested assistance while with my 4-year-old child, but the agent not only refused to help but also insulted and made racist remarks towards me, leaving me feeling humiliated. I was stranded at the airport due to a flight delay and needed to book a hotel for the night. Despite it being the airline's fault for the delay, the agent did not assist me. Unfortunately, I do not have the agent's name, but I can identify them. I am a US citizen from New York and have legal contacts, so I am willing to pursue this matter legally. The incidents occurred due to flight delays from Dublin to Barcelona and onwards to Tunis. I incurred both emotional and physical distress during this ordeal, and I expect the airline to cooperate in resolving this matter.

I am writing as Mr. Manish S. from India, currently residing at A 49 Vivek Vihar Phase 2, New Delhi [redacted]. I want to report my recent experience with Vueling Airlines on flight VY [redacted] from Zurich to Barcelona to Ibiza on June 12, [redacted]. Unfortunately, upon arrival in Ibiza, my baggage, containing essential items such as cash, credit cards, food for my child, medicines, and vouchers for planned activities, was lost. This resulted in significant inconveniences during our stay in Ibiza, impacting our entire trip. My wife, Sonal S., my child, Tiya S., and I had to spend additional money on clothing, food, transportation, and other necessities. We are requesting compensation from the airline amounting to [redacted]€ per person per day for the three days we were affected. We have filed a formal complaint and urge the airline to address this matter promptly. Please provide the compensation to our Kotak Mahindra Bank debit card ending in [redacted]. Thank you.

Dear Vueling Customer Service, I recently encountered an issue with a flight I booked with you. Despite contacting a representative, the response received stated that my request for a change was denied without any explanation provided. This issue arose due to a system error on Vueling's end, which led to me being assigned a different flight from a different airport on the same day after making the payment. After researching online forums, I have concluded that pursuing this matter through the Spanish flight agency may not be fruitful as even if they rule in my favor, Vueling might not honor their decision. Therefore, I have decided to discontinue my efforts in resolving this issue. Thank you for your attention to this matter. Sincerely, D. B.

Dear Sir, On June 7, [redacted], we flew from Tel Aviv to Bilbao via Barcelona using your company's services. The suitcase was supposed to be sent directly to BIO, but due to a delay in Tel Aviv, we arrived in Barcelona just an hour before the flight to BIO. Despite taking the flight to BIO, the suitcase did not arrive with us. Upon arrival, we visited the claim department (BIOVY40792) at BIO, hoping the suitcase would be on the next available flight, but it did not arrive until June 10, [redacted], a day before our return journey. The delay caused us significant inconvenience as we had to purchase daily essentials like clothing, toiletries, and lingerie while waiting for the suitcase. This situation not only wasted our time but also impacted the enjoyment of our trip. We kindly request compensation for the distress caused, totaling [redacted] euros to cover our expenses. We would appreciate knowing how the refund for this trip will be processed. Best regards, Sharon B.

I recently bought two Vueling flight tickets through Vayama for what I thought was a 9:45 AM flight from Venice to Barcelona on 11/05/[redacted]. After confirming, I noticed it was actually for a 21:55 flight, not 9:55 as listed. I contacted Vayama to cancel, but they said they couldn't cancel and suggested contacting the airline. However, reaching Vueling was unsuccessful, and I couldn't find the booking number Vayama provided. I then booked the 9:45 AM flight through AARP Expedia to avoid issues. Now, I'm worried about having two bookings with Vueling. I need to cancel the later flight, but within the 24-hour window, I couldn't reach Vueling. I'm concerned about potential issues and hope Vueling has both bookings in their system. If not, I may need to contact my credit card company. The online check-in code from Vayama is UlLV8X.

Dear Customer Service, I am Dr. Ghinwa Shehab, an Obstetrician from Nabatiyeh, Lebanon, writing to address the issues I faced during my recent trip to the 18th Fetal Medicine Foundation World Annual Congress in Alicante, Spain, held between June 25 and 29, [redacted]. I encountered flight disruptions on both my outbound and return journeys. The cancellation of my initial flight (VY [redacted]) from Beirut to Barcelona on June 24 caused significant inconvenience, leading to additional expenses for transportation, hotel bookings, and a missed day at the congress. The subsequent delays on the return flight (VY [redacted]) from Alicante to Beirut on June 30 further impacted my schedule and resulted in loss of work hours at my clinic. I am seeking compensation for the financial losses and disruptions I experienced due to the flight cancellations and unforeseen changes in the travel itinerary. Thank you for your attention to this matter. Sincerely, Ghinwa S.

Hello, I made a booking for a flight from Granada to Barcelona on September 23, [redacted], with Vueling Airlines flight VY [redacted]. My confirmation code is SYLKMF. The scheduled departure is at 9:50 AM lasting 1 hour and 30 minutes. A few hours later, I realized I made an error and needed to change the flight to September 22. I visited your website and saw that modifications within 24 hours are free. However, due to a minor pending charge of 0.12 USD for September 22, I am unable to receive a confirmation. I am willing to pay this 0.12 USD, but I am unable to do so online via PayPal as it is not going through. I am prepared to pay this amount at the airport if needed. I have sent multiple confirmation requests but haven't received any confirmation yet. However, [redacted].55 USD has been deducted from my account for 2 adult tickets priced at [redacted].36 USD and a 1.19 USD donation. Kindly provide me with a confirmation for the flight on September 22 or update me on the status of my booking. Thank you, Lili

I attempted to book a ticket repeatedly on my phone but encountered error messages when trying to pay with PayPal or Ideal. The page kept changing, and I believe I may have mistakenly booked the wrong time. I aimed for Bcn-BIO on the 29th of October at 17:40, but due to the constant alterations on the page, I suspect I accidentally selected 15:20, although I cannot confirm as I did not receive any confirmation. Despite attempting to contact several phone numbers found abroad, I could not get through. Feeling anxious, I cancelled the PayPal transaction, which is now in dispute. I kindly request Vueling to ensure I am booked on the 29th October flight BCN-BIO at 17:40 and provide me with a confirmation.

I had a disappointing experience with your airline recently. We had a flight to Barcelona on June 30 (VY [redacted]) that got cancelled just two hours before departure. The lack of explanation for the cancellation was frustrating. Despite being at the airport after a long drive, the staff was unhelpful and suggested buying new tickets casually. I had to take multiple taxis and extend my stay due to these inconveniences. On the return flight ([redacted]), our luggage went missing in Barcelona. Three bags, including important medication, were lost, totaling over $[redacted]. These errors are unacceptable, whether for medical needs or personal belongings. This was my first time flying with Vueling, and based on this experience, I am hesitant to book with your airline again due to the unprofessionalism encountered. Thank you.

I was denied a Property Irregularity Report (PIR) at the customer service desk because I do not have a German address. They informed me that I needed to complete the form online. Despite my request for assistance, I was told they couldn't help as I am a US resident. This issue is preventing me from seeking compensation for the wheel missing from my Delsey bag, a wedding gift. My Delsey bag, loaded on flight [redacted] (PMI to MUC), arrived with only three wheels. I value this bag greatly and was dismayed to find a wheel missing upon baggage collection in MUC. Due to my US residency without a permanent address in Germany, I was directed to file online for compensation. Currently traveling in Europe for two more weeks relying on trains, having a fully functional suitcase is crucial. I am seeking compensation for the damage to my beloved bag.

Subject: Claim for Damaged Laptop - Flight VY8171 To the Vueling team, I represent AMEFE, an educational association in Málaga specializing in European training courses. On our recent flight from Paris Orly to Málaga Airport on 06/07/19, our luggage was damaged upon arrival. Upon inspection at home, we discovered that the laptop inside had incurred significant damage to the screen due to an external impact during the journey. The laptop was purchased only three months ago, and we have enclosed a copy of the receipt as proof. In accordance with the Montreal Convention, we are requesting €[redacted] in compensation for the damaged luggage and the broken laptop screen. Attached are copies of the receipt, pictures documenting the damage to the luggage, and evidence of the broken laptop screen. We urgently seek a resolution to this matter as the laptop is crucial to our work. Failure to address this matter promptly may result in further action being taken. Sincerely, P.L. García Leyva from AMEFE

I flew from Milan to Barcelona on VY6333 on July 3rd. My name is Stacy Charles, and my baggage check number is [redacted] VY925892. At check-in, the baggage handler mentioned he could send my bag directly to Newark via Norwegian [redacted]. However, despite the assurance, I'm now six days post-flight and my bag hasn't arrived at its destination. I was informed by Norwegian that they do not have a baggage agreement with Vueling. Could you please assist in resolving this issue? Thank you, Stacy Charles

My son's suitcase went missing during his flight from Tel Aviv to Barcelona on the 8th of July, Flight number VY7845. He's 17 years old and currently without any of his belongings. We were informed that the luggage would arrive within 24 hours, but it's been significantly longer. Unfortunately, the customer service line is not functioning, leaving us unable to reach out to you. This lack of communication is disappointing. Please contact me promptly at +[redacted]89 or email me at [redacted] I expect to hear from you by tomorrow morning at the latest. Thank you. Amnon Kol

I would like to cancel my booking for the 16th of July under booking number KYV4MC due to a technical error. I mistakenly booked the route from Rome to Vienna instead of Vienna to Rome on the same date. Kindly cancel the Rome to Vienna booking and issue a full refund of €89.80. My contact number is +[redacted]95 and email is [redacted] I have already made a new booking for the correct route from Vienna to Rome under booking number SF7WHT. Thank you.

When I purchased my ticket for flight VY1883 from Berlin Texel to Barcelona on 2 July [redacted], I paid Vueling US$32.93 for access to the VIP Lounge at Berlin's Texel Airport. However, upon arriving at the airport and going to the lounge located to the left past security as instructed, I was denied entry. The receptionist checked with her supervisor who confirmed the lounge had no affiliation with Vueling. Despite my flight being delayed and facing long lines at the gate, I was unable to get a refund or assistance. I have attempted to file a claim on Vueling's customer service website but have encountered issues with the submission. I would appreciate support in obtaining a refund for the lounge access fee. Thank you for your assistance. - G. S.

I had a flight booked with Vueling Airlines from Lisbon to Barcelona on July 17, [redacted] which was cancelled at the last minute, causing me to miss my connecting flight to Athens with Aegean Airlines. Due to the cancellation, I had to book a new flight to Athens for July 19 and stay in Lisbon for two nights instead of one as initially planned. The extra expenses for the new flight and accommodations have put me out of pocket, and I believe Vueling Airlines should compensate me for the inconvenience. Thank you. K. E.