My contract was upgraded on the **th Dec. on the *st Dec all my numbers were locked. I...

GetHuman4031394's customer service issue with Vodacom from December 2019

Help with my Vodacom issue
The issue in GetHuman4031394's own words
My contract was upgraded on the **th Dec. on the *st Dec all my numbers were locked. I phoned in and the unlocked the nubers, but not **********. There was no reason for blocking the numbers - all is paid for. They said something about a credit limit that I do not understand - it never was aproblem. It is urgent to get this phoned unlocked - it is a business phone. Louise

GetHuman4031394 did not yet indicate what Vodacom should do to make this right.

How GetHuman4031394 fixed the problem
Yes, Tollfree number - waited for hours for an agent to speak to, phoned more than ten times. Asked to unblock number. She could help me! I also tried emailing and live chat on Vodacom website - not available. And Facebook, and sms *****, and the app.
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Vodacom

Customer service issue
Reported by GetHuman4031394
Dec 3rd, 2019 - a year ago
Fixed
GetHuman4031394 shared how to fix
Seen by 3 customers so far
Similar issue to 238 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman4031394 started working on this issue
Dec 3rd, 2019 8:46am
GetHuman4031394 confirmed the issue is fixed. Hooray!
Dec 3rd, 2019 1:24pm