Due to ill health,I had to stay with my daughter in East London,after I was discharged...

GetHuman3058390's customer service issue with Vodacom from June 2019

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The issue in GetHuman3058390's own words
Due to ill health,I had to stay with my daughter in East London,after I was discharged from Medical ICU,Life St. Dominics hospital.After * weeks of fighting for my life.When I finally could get around in a wheelchair,my husband took me to Hemmingways Mall,where he upgraded my contract(under his name,as the account holder,but solely for my use)I was in East Londen,for some time after that and never had a problem of any kind.I was actually very impressed with my Huawei mobile P** smart.I couldn't wait to show it off.Not realizing, what is waiting ahead!!When I was strong enough and with my specialists permission,I could go back home in Burgersdorp,to visit for a week.Suddenly I had no signal and after NUMEROUS calls to customer care and everything they were NOT trying to solve,I sort of gave up.On the way back to East London,my phone registered strong signal, the moment we entered the next town.From then on,I didn't have any problems.When the Doctors agreed for me,to come home in Burgersdorp,my trouble started,as soon as we hit Burgersdorp.No signal.When I switch it on,to use,it almost always immediately goes to H* and couldn't go on the Internet,or my WhatsApps ect.We went to Chatz in Aliwal North (now closed down)but I had signal,when we entered Aliwal North and they couldn't find the problem.I kept calling customer care service and got re-directed to the dept,that will supposedly be able to solve the problem,until I end up right back,where I began*"customer care"Because the contract is in my husband's name,we have to do up to six*seven security checks,at a time,without solving the problem.Sometimes the consultant will sumerely cut me off,or tell me I'm going through to the "relevant" dept.and then put the phone down.After spending almost a whole afternoon,on the line,for assistance,they also told me that the dept.responsible for my problem,went home already and I should call back in the morning.At some stage,a consultant called my husband and he described my dilemma,to this consultant.He was coaxed into taking out a contract for a wifi,since it was according to this person the only thing left to do,that will DEFINITELY solve my problem!!!!My husband only recently learned more about the internet and other apps and didn't know ANYTHING about data,but was convinced,it was the right thing to do.That meant we had two white elephants,because customer care couldn't assist me,not knowing anything about WiFi's,to set it up.This was also after endlessly calling them.Except for the hundreds of calls I also went to Chatz,three times,back to Hemmingways Mall,twice and then send from them,to the Vodacom technicians,one floor down.After waiting for some time,because the technician was busy with a friend,or well known person,so he didn't notice us watching him.He pressed some buttons and send the consultant back to us,that explained the phone's"settings"were not set,like it should be and that it's in working condition now.Well,I couldn't argue,as I would only know,if that was in fact the problem,once I returned to Burgersdorp.Needless to say,that was just another smooth talker!!As a last resort,we decided take out a contract with Cell C,as I'm a sitting duck with this useless phone.This means ANOTHER contract,which was because of the lack of service and customer CARE,in the first place!!!At some stage,I just stopped calling in,because I got so mad,when the consultants underestimated my intelligence and it was absolutely not doing any good to my health!!Every consultant was English-speaking,with each their own accents,which made it very difficult for me,to understand them sometimes.And it became more difficult, when they got irritated,with my constant calls.Most of them were rude and not in the mood to assist me in any way,by just re-directing me to the next "consultant" I'm up in arms.Please listen to ALL the recordings,of my calls to the Vodacom center and Shops.I'm sending this email,as a last resort,to sort this problem out,by either canceling the phone's contract,or to issue me with a new phone.We've been loyal customers of Vodacom,since our first cellphones and recommended you strongly to our friends and family.I won't be able to promote your company now,because I'll be lying.If this problem persist and doesn't get urgent attention,you leave me no choice,but to seek public advice,from other unsatisfied customers.I'm keeping this letter to you,as proof,of yet another attempt,to receive the assistance,I'm entitled to,as a paying vodacom contract customer.Waiting for your urgent response.*Thank you beforehand *Mrs.M.Louw*Tel************Email******@***.com *Acc.Holder*Mr.S.W.Louw*Tel************Email*Stephanuslouw.SL@gmail.com

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Vodacom

Customer service issue
Reported by GetHuman3058390
Jun 9th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 598 others
0 customers following this

Timeline

GetHuman3058390 started working on this issue
Jun 9th, 2019 4:08pm