Re: Orlando flight*Manchester airport check in desk *.**am on **th October ****.*My two...

GetHuman-talkyork's customer service issue with Virgin Atlantic from October 2018

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The issue in GetHuman-talkyork's own words
Re: Orlando flight*Manchester airport check in desk *.**am on **th October ****.*My two boys were starting there trip to USA, my youngest boy left his old passport with his visa in it at home (had his current passport with him) my eldest checked in with his visa fine,*And my youngest was was not asked what he was travelling on and advised to get an esta, *which revoked his visa.*Now my youngest is unable to travel to the USA.
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Virgin Atlantic

Customer service issue
Reported by GetHuman-talkyork
Oct 18th, 2018 - a mon ago
I have an issue with Virgin Atlantic too
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Seen by 2 customers so far
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Timeline
GetHuman-talkyork started working on this issue
Oct 18th 9:27am
GetHuman-talkyork shared this issue with others over email
Oct 18th 9:31am