I need help to redeem Flying Club frequent flyer points for Hawaiian Airlines a loyalty...

GetHuman-pgouw's customer service issue with Virgin Atlantic from August 2018

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Help with my Virgin Atlantic issue
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The issue in GetHuman-pgouw's own words
I need help to redeem Flying Club frequent flyer points for Hawaiian Airlines a loyalty partner. Do I do it on VirginAtlantic website or Hawaiian and if so how to use my miles?
GetHuman-pgouw did not yet indicate what Virgin Atlantic should do to make this right.
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Virgin Atlantic

Customer service issue
Reported by GetHuman-pgouw
Aug 22nd, 2018 - 3 mons ago
I have an issue with Virgin Atlantic too
Fixed
Seen by 3 customers so far
Similar issue to 197 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-pgouw started working on this issue
Aug 22nd 3:12am
GetHuman-pgouw confirmed the issue is fixed. Hooray!
Aug 22nd 7:33pm