I have booked a flight thinking it was with your airline , but instead it went to an ag...

GetHuman631712's customer service issue with Virgin Atlantic from April 2018

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The issue in GetHuman631712's own words
I have booked a flight thinking it was with your airline , but instead it went to an agency, I have had terrible customer service with these people, I realised that they had spelt my name incorrect on y ticket, My name is Dawn Mccastle, and they spelt my last name as Mccastor, I have asked them numorous times to correct it, andhave no luck so far, The company is called Fare Machine llc. My booking ref is EES**T, I am due to fly to London Heathrow on * May from Los Angeles, and fly back on the return journey onthe ** th May, Is there any possible way I can get help from you, It would be much appreciated , tks
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Virgin Atlantic

Customer service issue
Reported by GetHuman631712
Apr 26th, 2018 - 7 mons ago
I have an issue with Virgin Atlantic too
Not resolved
Seen by 4 customers so far
Similar issue to 407 others
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Timeline
GetHuman631712 started working on this issue
Apr 26th 5:45pm