I have booked a flight thinking it was with your airline , but instead it went to an ag...

GetHuman631712's customer service issue with Virgin Atlantic from April 2018

1230 similar
1 following
Help with my Virgin Atlantic issue
First: share to improve GetHuman631712's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman631712 to get a Virgin Atlantic rep on the line!
Always use the GetHuman Phone tocall Virgin Atlantic. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman631712 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman631712's own words
I have booked a flight thinking it was with your airline , but instead it went to an agency, I have had terrible customer service with these people, I realised that they had spelt my name incorrect on y ticket, My name is Dawn Mccastle, and they spelt my last name as Mccastor, I have asked them numorous times to correct it, andhave no luck so far, The company is called Fare Machine llc. My booking ref is EES**T, I am due to fly to London Heathrow on * May from Los Angeles, and fly back on the return journey onthe ** th May, Is there any possible way I can get help from you, It would be much appreciated , tks
GetHuman631712 did not yet indicate what Virgin Atlantic should do to make this right.
I have an issue with Virgin Atlantic too
How GetHuman631712 fixed the problem
We are waiting for GetHuman631712 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Virgin Atlantic's attention and get better help faster. Tap below to get started.
Having Virgin Atlantic issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman631712 fixes it.
This email address isn't valid

Virgin Atlantic

Customer service issue
Reported by GetHuman631712
Apr 26th, 2018 - a yr ago
I have an issue with Virgin Atlantic too
Not resolved
Seen by 4 customers so far
Similar issue to 1230 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman631712 started working on this issue
Apr 26th, 2018 5:45pm